We are happy to give a credit note or refund for any items returned to Jackson's Art Supplies in a fully saleable condition within 14 days of receipt of your order. Short-falls or order errors should be registered within 7 days.
Please note that frames and bespoke canvases are made to measure and cannot be returned unless faulty.
Call 0207 254 0077 to notify us of returns.
Customer Returns should be sent to:
Jackson's Art Supplies
1 Farleigh Place
Return your Item to Us Via One Of 5,500 UK CollectPlus Shops
Collect+ locations are generally open early until late 7 days a week.
This service can be used for items up to 10kgs and a package size of 50x30x30cms (cabin bag size), for a fixed price of £4.49. Payment by credit/debit cards and PayPal. Returns generally take 3-5 working days to reach us and a further 2 working days for us to process.
Please visit this link to book and print a returns label and find your local CollectPlus store: www.collectplus.co.uk/jacksonsart
Once you have printed the label please check the bar code is clear and then fix securely to the external packaging. Ensure that any other delivery or returns labels have been covered or removed from the packaging. You will receive a proof of postage receipt with tracking details when you deposit your package with the store. You can track your parcel at: www.collectplus.co.uk/track
If you have any questions then please call us on 0844 499 8430.
*This service is provided for UK Mainland, Northern Ireland and Isle of Wight.