How does Brexit affect my order?
For Customers in the EU
The rules for sending orders from our warehouse in the UK to customers in any of the EU countries changed on 1st January 2021, but because of new regulations being launched by the European Union they will change again on 1st July 2021.
From the 1st January 2021 Jackson’s/DPD will pay any VAT and duty due on behalf of the customer to enable a seamless process from placing your original order to it being delivered to your doorstep.
Please note: we are unable to ship certain products into the EU. This can vary by country so please check the product information page for information on restrictions.
Less than 22 euros* (including postage) - No VAT and No Duty
Sent by post without any surcharges.
Between 22 and 150 euros (including postage) - Yes VAT and No Duty
Sent by DPD / (Parcelforce for Ireland, Spain, Italy, Germany, France) road service, where VAT is not added to your goods total, but an equivalent amount is added to the shipping charge.
Over 150 euros with all goods from the EU and or UK - Yes VAT and No Duty
Sent by DPD / (Parcelforce for Ireland, Spain, Italy, Germany, France) road service, where VAT/Duty** is not added to your goods total, but an equivalent amount is added to the shipping charge.
*Maximum order values where VAT is not charged: Bulgaria - 15 euros, Croatia - 21 euros, Cyprus - 17 euros, Denmark - 10 euros, Sweden - 20 euros. All other EU countries are 22 euros.
**Please note: Duty may be payable on goods that originate from outside of the EU or UK.
After 1st July 2021 the system will become much easier again as we will be allowed to register for VAT under a new system. This will enable us to add the VAT to your order at the checkout stage of our website and the packet will pass through customs without further delay or procedures. It will also allow us to make an economy shipping option available again.
This system is already in place for sales to Norway and is working well.
For Customers in the UK
We are working hard to ensure that the impacts of leaving the EU have no noticeable effect on our customers, either in terms of the ease of purchasing, the availability of supplies, or the price of the products.
We already purchase goods from countries around the world and have many years of experience in dealing with customs and border requirements. Products bought from EU suppliers will now be treated in exactly the same way and although there will inevitably be additional costs in processing we hope to be able to absorb, or at least substantially limit, these and not pass them on to our customers.
As with deliveries from the UK to Europe, imports into this country may well be subject to additional delays, especially during the first few weeks when the systems are new to everyone, but we are already building up stocks where we can to tide us over this initial disruption.