How does Brexit affect my order?
For Customers in the EU
From 28 August 2021 we implemented a new system called IOSS (Import One Stop Shop), allows us to collect VAT on orders to EU below 150 euros. The 150 euro threshold is calculated before adding VAT and carriage. This will mean that orders will pass through customs smoothly and quickly and we can once again use lower cost postal delivery services.
Orders below 150 euros
Between 0 and 149.99 euros (including postage) - Yes VAT and No Duty
Sent by DPD / (Parcelforce for Ireland, Spain, Italy, Germany, France) road service, VAT is added to your goods total. Customers are not required to pay any additional charges.
Orders over 150 euros
Over 150 euros with all goods from the EU and or UK - Yes VAT and Possible Duty
Sent by DPD / (Parcelforce for Ireland, Spain, Italy, Germany, France) road service, where VAT/Duty* is not added to your goods total, but an equivalent amount is added to the shipping charge. Customers are not required to pay any additional charges.
*Duty may be payable on goods that originate from outside of the EU or UK.
For EU businesses that are registered for VAT, we will send deliveries under the DDU service which means that our courier will contact you when the parcel reaches customs and request payment of VAT and duty fees (if any).
In this way the VAT can be reclaimed on your usual monthly or quarterly VAT return. Please place your order through Customer Services.
For Customers in the UK
We are working hard to ensure that the impacts of leaving the EU have no noticeable effect on our customers, either in terms of the ease of purchasing, the availability of supplies, or the price of the products.
We already purchase goods from countries around the world and have many years of experience in dealing with customs and border requirements. Products bought from EU suppliers will now be treated in exactly the same way and although there will inevitably be additional costs in processing we hope to be able to absorb, or at least substantially limit, these and not pass them on to our customers.
As with deliveries from the UK to Europe, imports into this country may well be subject to additional delays, especially during the first few weeks when the systems are new to everyone, but we are already building up stocks where we can to tide us over this initial disruption.