Returns & Amendments

Returns & Amendments

Adding to an Order

We are unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.

Unwanted Items

If you've ordered an item that turns out to be unsuitable, you have 30 days from receipt of your goods to let us know and begin the returns process. We are happy to exchange or refund unused goods that have been returned in original, resellable condition. Please note that frames and bespoke canvases are made to measure and thus cannot be returned unless faulty.

Returns should be sent to:

Customer Returns
Jackson's Art Supplies
Unit J, The Aquarius Centre
Edison Close
Waterwells Business Park
Gloucester GL2 2FN

The process is greatly sped up by the inclusion of a note detailing the issue with the goods enclosed and your account or order number. Product Returns Form.