Delivery Information

To check which delivery services are operating in your country please add the items you wish to purchase to your Basket and add your delivery address. The website will automatically show you which delivery services are currently available for that area. If none are displayed it means your area is affected by the courier's suspension of services or the items in your Basket can not be shipped to your address due to restrictions.

Please note that we are currently unable to send ‘liquid’ products, such as solvents and varnish, via regular post.

We always aim to give you the best price. Because of this we use various shipping companies and calculate postage based on delivery location, size and weight of the order.

We discount shipping rates as much as possible and where we can, we will send orders free.

To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.

For tracking details, please sign in to your Jackson's account.

We track all orders where a tracked delivery service has been selected.

Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.

Additionally, we track all orders with a value over £30 that are shipped to the US or Canada, and all orders with a value over £50 that are being sent to the rest of the world.

Delivery for international postal orders is handled by UK postal services up until the point it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.

Not all services are trackable. If you require a tracked service please select it during checkout.

We have the best international shipping rates of any UK-based art suppliers because we send out hundreds of orders around the world everyday.

To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.

We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £50. Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.

Spend over £50 to get £5 off shipping costs

Spend over £75 to get £7.50 off shipping costs

Spend over £100 to get £10 off shipping costs

Spend over £200 to get £20 off shipping costs

We cannot send flammable or hazardous liquids, or aerosols by air mail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.

Oversized orders or those requiring extra packaging may incur additional charges.

Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay.

Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.

If you have any queries about shipping please contact Customer Services.

Please be aware, if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.

If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: 'I am happy to accept liability for my order being delivered to a PO Box address.'

How does Brexit affect my order?

For information on how the UK’s departure from the EU affects our customers, please visit our page here.