Delivery Information

DELIVERY INFORMATION

COVID-19 - IMPORTANT

Please check our COVID-19 update page for the latest shipping updates and restrictions. The following shipping information relates to normal trading and it should be noted that the pandemic is causing many changes to options and prices.

Our customer service opening hours over the holiday period are as follows:

24th December: 9.00am - 5.30pm
25th - 26th December: Closed
29th - 31st December: 9.00am - 5.30pm
1st January: Closed
2nd January: Normal opening hours resume

Rest of the World – Many countries have now suspended passenger flights from the UK. Unfortunately this is how most postal packets travel so we have had to suspend these services until further notice. DHL Express have their own commercial air freight arrangements and are delivering as normal.

We calculate postage rates based on your location and the weight of your parcel.

Because weights can be hard to visualise, the best way to receive an accurate shipping quote is to add all of the items you wish to order to your basket. You can then view your basket and enter your delivery details to see a quote. Please note that some items such as rolls of canvas or large containers of paint are very bulky; such orders can incur extra delivery costs, and we will get in touch to discuss these if it will affect you.

We offer a range of delivery choices with several speed and price options.

Collection

Jackson's now offer the option to collect your order from our Gloucester or London sales counters. This service will take 1-2 working days to be processed if your order is made before 3pm.

Currently, only customers with BA, GL or BS postcodes (for collection from Gloucester) or London postcodes (for our Hackney and Fulham branches) are able to see the store collection option. If you live further afield but would like to pick up your order from one of our stores anyway, you are welcome to change the delivery address on your account to that of the relevant store, which will make the collection option visible again. 

Standard Delivery

UK Mainland - 2 to 5 Working Days

Covers all UK addresses other than those in the Scottish Highlands & Islands, Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man. Prices are as follows:

Over £20, Under 400gms : FREE
Over £20, Fine Art Brushes Only : FREE
Under £20, Under 400gms : £1.50

Under £39, Under 1KG : £3.95
Under £39, Over 1KG : £3.95

Over £39, Under 1KG: FREE
Over £39, Over 1KG : FREE 

Please note: Additional surcharges may be incurred if products in your order are oversized or is extremely heavy. Before dispatch, we will get in touch to discuss these with you if it will affect your order. Please contact our sales team for more information. 

Highlands & Islands, Isles of Scilly, Isle of Man - 2 to 7 Working Days

Delivery times are as UK Standard but extended slightly, in the following bands - add the time estimate to the standard 2-4 working days:

+24 hour postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3

+48 hour postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80

+72 hour postcodes: KW16-17

We use various shipping companies and their prices vary depending on size and weight. We discount their rates as much as possible and where we can, we will send it free. To find out an exact shipping costs and options please add the items and your address to your basket.

To give you an idea of our prices:

Over £20, Under 400gms : FREE
Over £20, Fine Art Brushes : FREE
Under £20, Under 400gms : £1.50

Under £39, Under 1KG : £3.95
Over £39, Under 1KG : FREE

Orders over £50 get a £5.00 reduction on shipping costs
Orders over £75 get a £7.50 reduction on shipping costs
Orders over £100 get a £10.00 reduction on shipping costs

Should your order require special shipping handling we will be in touch to discuss the best options for you.

Northern Ireland, Channel Islands - 2 to 5 Working Days

Covers all BT postcodes and Channel Island addresses. Please add the items you wish to order to your basket and enter your delivery details to receive an accurate quote for delivery. Additional surcharges may be incurred if your order is oversized or requires extra packaging. Prices are as follows:

Over £20, Under 400gms : FREE
Over £20, Fine Art Brushes Only : FREE
Under £20, Under 400gms : £1.50

Under £39, Under 1KG : £3.95
Under £39, Over 1KG : £10.95

Over £39, Under 1KG : FREE
Over £39, Over 1KG : £7.00  

Next Day & Weekend Delivery

Next Day Delivery costs £7.50 when you spend under £45.

Next Day Delivery costs £2.50 when you spend over £45.

Next Day Delivery is FREE when you spend over £75.

Orders with Next Day Delivery that are placed after 2pm on a working day will not be dispatched until the following working day.

UK Non-Standard, Northern Ireland and Channel Island addresses can also select Next Day delivery as a way of speeding up their order, but please note that there will be the same delays as apply with our other delivery methods:

Next Day +24 hours postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12, IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3
Next Day +48 hours postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80
Next Day +72 hours postcodes: KW16-17 

We also offer weekend delivery when checking out. Choose either Saturday or Sunday delivery on orders placed before 3pm Friday (UK Mainland only). Weekend deliveries will be sent with DPD, who will provide customers with an estimated delivery time by text message. Since our customer services department is closed on Sundays, any urgent questions about your delivery on the day should be addressed to the courier. 

CollectPlus

24+ or 72+ services

Jackson's Art Supplies have partnered with CollectPlus to help you avoid the inconvenience of waiting in for deliveries. For UK orders, you can nominate one of 5,500 CollectPlus shops nationwide as the delilvery address. Most CollectPlus shops are local convenience stores, and are open in the evenings and on weekends, so you can collect your order whenever is suitable for you.

CollectPlus 72+ is free for all orders over £39, including those being sent to Non-Standard areas. For orders under £39 the charge is £3.95. The 24+ service is also available, for £5 regardless of order value.

CollectPlus is not available for orders over 10kgs or larger than 60x50x50 cm.

When placing your order, choose Collect+ as a delivery option. During checkout, you will be given the option to search for your nearest collection point – opening hours will be listed at this point. CollectPlus will send you a text or email with a barcode when your parcel is ready for collection – print this out or take your phone with you to the shop along with ID to get your parcel.

International Shipping

We send hundreds of orders around the world every week, and will be happy to answer any international shipping queries you may have by phone or by email. The best way to receive an accurate shipping quote for your international address is to place the items you wish to order in your basket and view the delivery options available to you – as shipping is calculated on a weight basis, it is difficult to estimate the cost of delivering your order without knowing what you'd like to buy!

If the total value of the items in your basket is above £39, you will qualify for a discount, which will be applied to your shipping estimates automatically. These discounts apply to domestic and international orders, and will render standard shipping to many destinations free.

Over £39: £5 off shipping costs

Over £75: £7.50 off shipping costs

Over £100: £10 off shipping costs

Over £200: £20 off shipping costs

Please note, we cannot send by air mail anything which is flammable or hazardous, or any aerosols. These items can be sent by road to some European destinations, but this will incur an additional delivery charge.

Shipping to Europe

As with all other orders, the best way to receive an accurate shipping estimate is to view your basket and enter your details into the 'Estimate Shipping and Tax' tool. However, the following table provides an approximate guide to the cost of sending orders to popular European destinations. Due to our shipping discounts, many destinations within Europe will qualify for free delivery on orders of over £39.Please note this does not apply to oversized orders, or orders that require additional packaging, as they will need to be dispatched with particular couriers.

Shipping to Rest of World

Outside of the UK, shipping fees are calculated according to the weight of the parcel alone. The exception to this rule is that if your order consists only of brushes and the total exceeds £20, we will send your order free delivery.

The following table provides a rough guide to the cost of sending orders to destinations outside Europe, but it is not exhaustive. As with all other orders, the best way to receive an accurate shipping estimate is to view your basket and enter your details into the 'Estimate Shipping and Tax' tool. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging.

Please note that we may not be able to ship certain items because of their length, volume, weight or because of health & safety shipping restrictions. The current length limit is 1mtr for Rest of World. We cannot send by air mail anything which is flammable or hazardous, or any aerosols.

A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. if the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.

Tracking

For tracking details, please log-in to your Jackson's account. Please note that not all services are trackable. In the UK, if you chose Standard Delivery and your order was under a kilo, then your parcel will have been sent with Royal Mail and will not have a tracking number associated with it; please check your invoice to see what service your order was sent with.

We are currently tracking any order to the USA and Canada which is over £30 in value (excluding postage costs); any order over £50 in value to the rest of the world (excluding postage costs); any order where the customer has selected a tracked service, regardless of the value of the parcel.

Delivery for international postal orders is handled by UK postal services up until the point in which it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in your destination country. 

PO Box Delivery

Please be aware if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.