We hope that you‘re delighted with every purchase you make from us, but if for any reason you‘re not entirely satisfied, our experienced Customer Service Team are on hand to help you.
Should you wish to return an unwanted item, please follow these instructions:
Make sure the item arrives with us in its original saleable condition, and within 30 days from receipt of your order.
Jackson's Returns Team
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN
Please note, we're unable to refund any postage costs. Unlike some areas of ecommerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don't build a returns price into our selling price. If you wish to return an unwanted item, we are more than happy to refund for the product itself, if it's in a resalable condition.
Please note, we’re unable to accept unwanted returns for the following items:
Returns for these products may be sent back to you.
We’re unable to cancel or amend orders after they’ve been placed. If you’ve made a mistake with your order, such as stating an incorrect delivery address, please contact our Customer Service Team swiftly, and they will assist you.