Returns & Amendments

Returns & Amendments

We hope that you are delighted with every purchase you make from Jackson’s Art but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.

Here’s how we can help…

Amending or Cancelling an Order

If you'd like to amend or cancel a recently placed order please contact our Customer Service Team on 0207 254 0077, they are all artists themselves and know our products well.

Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.

Damaged or Incorrect Items

If you've received an order that contains damaged goods or is missing an item, please get in touch within 30 days (or 7 days for shortfalls) so that we can rectify the situation.

• The quickest way to speak to us is to call our Product Returns Team on 01452 689749
• You can also send  an email to them at returns@jacksonsart.co.uk

We will replace missing or damaged products without further charge and do everything we can to put it right for you as quickly as possible.

Returning Unwanted Items

If you've ordered an item that turns out to be unsuitable, you have 30 days from receipt of your goods to let us know. We are happy to refund unused goods that have been returned to us in original, resellable condition. We will refund the item in full when we receive it back at our warehouse.

Please note we will not refund the postage for unwanted items that have been returned.
Please note that frames and bespoke canvases are made to measure and thus cannot be returned unless faulty.

Product Returns should be sent to:

Returns Department
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN

Please include with your parcel a filled in Product Returns Form.