Returns & Amendments

Returns & Amendments

We hope that you are delighted with every purchase you make from Jackson’s Art but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.

Here’s how we can help…

Amending or Cancelling an Order

We are unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.

Returning Unwanted Items

If you've ordered an item that turns out to be unsuitable, you have 30 days from receipt of your goods to let us know. We are happy to refund unused goods that have been returned to us in original, resellable condition. We will refund the item in full when we receive it back at our warehouse.

Please note we will not refund the postage for unwanted items that have been returned.
Please note that frames and bespoke canvases are made to measure and thus cannot be returned unless faulty.

Product Returns should be sent to:

Returns Department
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN

Please include with your parcel a filled in Product Returns Form.