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Delivery Information
To check which delivery services are operating in your area, please add the items you wish to purchase to your Basket and add your delivery address.
The website will automatically show you which delivery services are currently available for that area. If none are displayed it means your area is affected by the courier's suspension of services, or the items in your Basket can not be shipped to your address due to restrictions.
Orders are exempt from Sales Tax at the Checkout. If the full value of your items is over 20 CAD, the import tax on your order will be 5% payable to Canadian customs.
United States
Ordering from our UK Warehouse
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:
- The delivery options shown will all be international shipping methods.
- Sales Taxes will be automatically applied as per the rules below:
All other states are exempt from Sales Tax at the Checkout. Please note that orders up to $800 are not subject to US import duty.
Ordering from our US Warehouse
If the products in your Basket are available in our US Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:
- The delivery options shown will all be domestic shipping methods ("US").
- Sales Taxes will be automatically applied as per domestic US rules.
UK
The current UK VAT rate is 20%. This will be included on all orders delivered to an address in the United Kingdom.
Channel Islands
There are no import duties or Customs fees. Orders are also VAT exempt - to ensure that this is processed correctly, please set your delivery country to Jersey or Guernsey rather than the United Kingdom
European Union
Orders below €150 (euros)
Between 0 and €149.99 (excluding postage) - Yes VAT and No Duty
- VAT is added to your goods total.
Customers should not be required to pay any additional charges to Customs - if they request an additional VAT payment, please contact our your Jackson's account
Orders over €150 (euros)
Over €150, with all goods from the EU and or UK - Yes VAT and Possible Duty*
- VAT is not added to your goods total, but an equivalent amount is added to the shipping costs.
- *Duty: customers may be required to pay additional charges to Customs on goods that originate from outside of the EU or UK.
Turkey
The highest value allowed for personal shipments to Turkey is €150.
Australia
Ordering from our UK Warehouse
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:
- The delivery options shown will all be international shipping methods.
- Sales Taxes will be automatically applied as per the rules below:
Orders over AUD $1000 will not include GST, and will be processed by Australian customs and import duty and other fees will be applied.
Ordering from our Australia Warehouse
If the products in your Basket are available in our AU Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:
- The delivery options shown will all be domestic shipping methods ("AUS").
- Sales Taxes will be automatically applied as per domestic Australian rules.
Norway
Orders are inclusive of a 25% VAT, added to your Basket and there are no additional import duties or customs fees.
Israel
Orders are exempt from Sales Tax at the Checkout, and up to US $75 they are not subject to import charges. However, orders over US $75 are subject to 17% import tax and possibly fees.
Japan
Orders are exempt from Sales Tax at the Checkout, however if the full value of your items is over 10000 JPY, the import tax on a shipment will be 10%.
Rest of World (RoW)
Orders are exempt from Sales Tax at the Checkout. Local authorities and Customs may request Import Fees in lieu of this.
Please check locally for duty-free limits or import duty charges.
For tracking details, please sign in to your Jackson's account where you can find your order's tracking link in My Account.
We track all orders where a tracked delivery service has been selected.
Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.
Tracked Delivery
Once your order is dispatched for delivery, you will receive a Dispatch Confirmation email, which includes your order's tracking details. If you've not yet received this email, please check your email's Junk folder.
Within 24 hours from your dispatch confirmation, you should receive a progress update from the courier.
Non-Tracked Delivery
Once your order is dispatched for delivery, you will receive a Dispatch Confirmation email, but it will not include tracking details. This email means your order is on its way and should be with you in the approximate delivery estimate given at Checkout. You can check the delivery estimate delivery time in the Order Confirmation or the Dispatch Notification emails.
If you suspect the order is late, please allow for a few extra days before contacting us, as the parcel may have simply encountered a small delay locally.
We have the best international shipping rates of any UK-based art suppliers because we send out hundreds of orders around the world everyday.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £50. Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.
Spend over £50 to get £5 off shipping costs
Spend over £75 to get £7.50 off shipping costs
Spend over £100 to get £10 off shipping costs
Spend over £200 to get £20 off shipping costs
We cannot send flammable or hazardous liquids, or aerosols by air mail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.
Oversized orders or those requiring extra packaging may incur additional charges.
Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
If you have any queries about shipping please contact Customer Services.
Please be aware, if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.
If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: 'I am happy to accept liability for my order being delivered to a PO Box address.'