Delivery Information

DELIVERY INFORMATION

COVID-19 - IMPORTANT

Please check our COVID-19 update page for the latest shipping updates and restrictions. The following shipping information relates to current trading.

To check which delivery services are operating in your country please add the items you wish to purchase to your Basket and add your delivery address. The website will automatically show you which delivery services are currently available for that area. If none are displayed it means your area is affected by the courier's suspension of services or the items in your Basket can not be shipped to your address due to restrictions.

Please note that we are currently unable to send ‘liquid’ products, such as solvents and varnish, via regular post.

Shipping for brush-only orders to Canada is free when you spend over $55.

We calculate postage rates based on your location and the weight of your parcel.

Because weights can be hard to visualise, the best way to receive an accurate shipping quote is to add all of the items you wish to order to your basket. You can then view your basket and enter your delivery details to see a quote. Please note that some items such as rolls of canvas or large containers of paint are very bulky; such orders can incur extra delivery costs, and we will get in touch to discuss these if it will affect you.

We offer a range of delivery choices with several speed and price options.

International Shipping

We send hundreds of orders around the world every week, and will be happy to answer any international shipping queries you may have by phone or by email. The best way to receive an accurate shipping quote for your international address is to place the items you wish to order in your basket and view the delivery options available to you – as shipping is calculated on a weight basis, it is difficult to estimate the cost of delivering your order without knowing what you'd like to buy!

If the total value of the items in your basket is above £39, you will qualify for a discount, which will be applied to your shipping estimates automatically. These discounts apply to domestic and international orders, and will render standard shipping to many destinations free.

Spend over $90 get $9 off shipping costs
Spend over $130 get $13 off shipping costs
Spend over $170 get $17 off shipping costs
Spend over $350 get $35 off shipping costs

Based on £1 = $1.70

Please note, we cannot send by air mail anything which is flammable or hazardous, or any aerosols. These items can be sent by road to some European destinations, but this will incur an additional delivery charge.

Shipping to Europe

As with all other orders, the best way to receive an accurate shipping estimate is to view your basket and enter your details into the 'Estimate Shipping and Tax' tool. However, the following table provides an approximate guide to the cost of sending orders to popular European destinations. Due to our shipping discounts, many destinations within Europe will qualify for free delivery on orders of over £39.Please note this does not apply to oversized orders, or orders that require additional packaging, as they will need to be dispatched with particular couriers.

Shipping to Rest of World

Outside of the UK, shipping fees are calculated according to the weight of the parcel alone. The exception to this rule is that if your order consists only of brushes and the total exceeds $55, we will send your order with free delivery.

The following table provides a rough guide to the cost of sending orders to destinations outside Europe, but it is not exhaustive. As with all other orders, the best way to receive an accurate shipping estimate is to view your basket and enter your details into the 'Estimate Shipping and Tax' tool. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging.

Please note that we may not be able to ship certain items because of their length, volume, weight or because of health & safety shipping restrictions. The current length limit is 1mtr for Rest of World. We cannot send by air mail anything which is flammable or hazardous, any liquid above 250ml, or any aerosols.

A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. if the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.

Tracking

For tracking details, please log-in to your Jackson's account. Please note that not all services are trackable. In the UK, if you chose Standard Delivery and your order was under a kilo, then your parcel will have been sent with Royal Mail and will not have a tracking number associated with it; please check your invoice to see what service your order was sent with.

We are currently tracking any order to the USA and Canada which is over £30 in value (excluding postage costs); any order over £50 in value to the rest of the world (excluding postage costs); any order where the customer has selected a tracked service, regardless of the value of the parcel.

Delivery for international postal orders is handled by UK postal services up until the point in which it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in your destination country. 

PO Box Delivery

Please be aware if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.