We hope that you are delighted with every purchase you make from Jackson’s Art but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.
Here’s how we can help…
If you'd like to amend or cancel a recently placed order please contact our Customer Service Team on 0207 254 0077, they are all artists themselves and know our products well.
Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.
If you've received an order that contains damaged goods or is missing an item, please get in touch within 30 days (or 7 days for shortfalls) so that we can rectify the situation.
We will replace missing or damaged products without further charge and do everything we can to put it right for you as quickly as possible.
If you've ordered a stock item that turns out to be unsuitable you are more than welcome to return the item for a refund. Please ensure that the products arrive with us in their original saleable condition and within 30 days from receipt of your order. Please bear in mind that we are unable to refund any postage costs.
Please note that made-to-measure frames, bespoke canvases, cut paper and special order items are non-returnable unless faulty.
Product Returns should be sent to:
Please include with your parcel a filled in Product Returns Form.