Returns

Returns & Amendments

We hope that you are delighted with every purchase you make from Jackson’s Art but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.

Here’s how we can help…

Amending or Cancelling an Order

If you'd like to amend or cancel a recently placed order please contact our Customer Service Team on 0207 254 0077, they are all artists themselves and know our products well.

Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.

Damaged or Incorrect Items

If you've received an order that contains damaged goods or is missing an item, please get in touch within 30 days (or 7 days for shortfalls) so that we can rectify the situation.

• The quickest way to speak to us is to call our Product Returns Team on 01452 689749
• You can also send  an email to them at returns@jacksonsart.co.uk

We will replace missing or damaged products without further charge and do everything we can to put it right for you as quickly as possible.

Returning Unwanted Items

If you've ordered a stock item that turns out to be unsuitable you are more than welcome to return the item for a refund. Please ensure that the products arrive with us in their original saleable condition and within 30 days from receipt of your order. Please bear in mind that we are unable to refund any postage costs.

Please note that made-to-measure frames, bespoke canvases, cut paper and special order items are non-returnable unless faulty.

Product Returns should be sent to:

Returns Department
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN

Please include with your parcel a filled in Product Returns Form.