Help Ordering

USING THE SITE

Browsing products:

To help you find exactly what you're looking for, we provide three different ways of browsing through our products.

1. Department - Use the Colour, Surface and Studio drop-down menus to find the area you're looking for, and then narrow down your search further with the category options on the left of the results page. We've only put our most popular departments on our home page; if you're looking for a more specialised medium, you may need to use the 'view all' button to find it. 

2. Brand - If you have a product in mind or are looking for new ideas from a favourite manufacturer, then this might be the best way for you to navigate our catalogue. Use the Brand button to bring up a full list of the branded products we stock, or use the filters available in other navigation methods for more specific brand results.

3. Attribute Search - Using the search box in the top right of the site will allow you to filter through our entire catalogue at once. Performing a search for a term such as 'acrylic' will produce popular search terms, categories you may like to search through or products that include your term in their name - the first two kinds of result will bring you to a full search results page that can be filtered further on the left hand side of the screen, whereas the latter will take you straight to product pages for a closer look at our stock. 

Adding them to your basket (or your wishlist):

When you select an item that you are interested in, add it to your basket and continue shopping or proceed to checkout. Alternatively, why not create a wishlist? Just click on 'add to wishlist' (or '+ wishlist') and make your wishlist publicly searchable, or send it to friends and family - ensure you receive the present you've always wanted!

Ran out of time and want to save your order for later? Ensure you are logged in (you may need to register if you are a first time shopper with us), check your chosen items are in your basket and then log out. Your basket will be saved for the next time you are able to login to our website. It is a also great idea to always login before you start shopping. To find your chosen items simply log back in (if necessary) and click on 'My Basket'.

Checking out:

To begin the checkout process, go to 'My Basket' in the top right of the screen, then click on 'View Basket'. Here you can review the items you're about to purchase, get a rough idea of the cost to ship the order, and apply voucher codes. When you're ready, click 'Proceed to Checkout'.

If you're not already logged in, you'll be asked to do so now. Logging in is a good choice for customers who are likely to order again in the future, as it allows you to save your shipping and billing addresses. Customers can also place orders as a guest, which will not require you to create a new account. In order to ensure that transactions are traceable, guests can only make payments via paypal - you do not need a paypal account to use their payment process, and can pay using card with this method.

CANCELLING AN ORDER

We are unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.

PAYMENT METHODS

We accept PayPal and Credit/Debit Card payments on our website – Visa, MasterCard and AmericanExpress cards can all be used. Transactions are charged in the currency of your choice.

ORDERING BY PHONE

Jackson's can also process orders over the telephone on (0)207 254 0077. Get in touch if you'd like to discuss your order with our team, if you have any product enquiries you'd like to make, or if you wish to order a bespoke item.

CHANGES TO TAX CHARGED IN THE USA

Due to changes in international tax regulations and thresholds, we have been required to start adding tax to our sales in a number of countries and states, and to charge new rates in some others. When these taxes have been charged the amount is visible under the ‘Basket Total’ section at checkout. Please note that these rates are set by the US state you are ordering to and will change only as a result of legislation by the tax jurisdiction in question.

VAT-FREE ORDERING

The current UK VAT rate is 20%. This will be included on all orders delivered to a UK or European Union address. All non-EU orders are VAT-free, however you may be asked to pay local tax and customs charges when the goods arrive in the destination country. (If you want more information about non-EU orders please check our international shipping info.) Orders sent to the Channel Islands are also VAT- exempt – to ensure that this is processed correctly, please set your delivery country to Jersey or Guernsey rather than the United Kingdom. 

Copies of invoices can be obtained by viewing the order history in your account. Log in, and from the 'My Account' menu choose 'My Orders'. Click the 'View Order' link next to the order in question, and use the 'Print' button to receive a copy of your document, which includes a VAT total for the order. For more detailed VAT information, please contact Customer Services.

If you are a visitor to the UK and you normally live outside of the EU, you may be able to get a refund of the VAT paid on certain goods – please note that in order to qualify goods must be exported from the EU within three months of purchase. If you wish to take advantage of this scheme, request a tax-free shopping form from us and take it with the goods when you pass through UK customs. They will inspect the goods and send us the completed form within three months, at which point your VAT will be refunded. We charge a £5.00 administration fee for this service.