FAQs

We calculate the cost of shipping based on your location and the size, weight, and value of your order. To find out exact shipping costs and options, please add your desired items to your basket and enter your delivery address. You can also find further information on our shipping page here.

If you have selected the tracked delivery option for your order, you can find the tracking information in the My Orders section of your account. Please sign in and click through to My Account. You will find a tracking link here if a trackable service was used. Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.

You will also receive tracking information from the respective delivery company once they have collected your order from us.

Please note orders sent by standard post cannot be tracked.

Courier services such as Parcelforce, DPD and APC require a signature for parcels upon delivery. Please note, that due to Covid-19, the parcel will be signed for by the courier rather than the customer. If there is no one present to accept the order, the courier will return the parcel to their depot and will leave a missed delivery notification.

If your order is delivered by Royal Mail and cannot fit through your letterbox, the postal agent will leave a missed delivery notification in your letterbox and will take your parcel back to the local sorting office.

You should then contact the delivery company or sorting office to arrange a redelivery, or arrange to collect your parcel.

Every time you place an order with Jackson's through your account or write a product review, you will receive reward points.

For every £1 you spend with us, you’ll receive 10 points. Therefore, 1000 points gives you £1 credit to use on your next order. You’ll receive double reward points on Jackson’s own brand products, as well as 25 points for each product review you leave.

Your balance can be checked by visiting the My Account section of the site; sign in to see a link to this in the top right corner of your screen.

To redeem your reward points; click on My Basket, followed by Edit Basket, open the drop-down menu to find your reward points, enter the amount of reward points you would like to spend, and finally, click Apply Points.

Please note that points can only be used once and cannot be exchanged for cash. If you place your order through guest checkout and not through your account, you will not receive any reward points.

The back in stock date is the date that we expect our next delivery from that supplier/manufacturer. It is important to remember that the supplier might be out of stock themselves and so the item may not arrive as expected. It is recommended that you set up a ‘back in stock’ notification from the product page, so that you are emailed when the product is confirmed to be back in stock.

Some international orders, depending on their value, are required to go through customs in their destination country before they are handed to the local post or delivery company to complete. The customs clearance process varies from country to country and can take some time to process. It is recommended that you check locally for the latest custom free order values and any tariffs that you might expect over that value.

Yes, our gift vouchers can be used internationally.

Please note, Jackson's gift vouchers include UK tax (rated at 20%). Vouchers purchased for other destinations will have the sales tax applied for that country if applicable.

To find out the remaining balance of your gift voucher, please get in touch with a member of our team on +44 (0)207 254 0077 – you can then place an order over the phone. Alternatively, you can also contact us via email to add your credit to an order and we'll refund you for the amount that your remaining gift voucher credit covers. We can also convert your gift voucher balance to reward points on your account. Please let us know what you would prefer.