Over the next few weeks, Jackson’s is having a make-over…
Last year we decided it was time for Jackson’s Art Supplies to have a design overhaul. We’ve had a long look at what we stand for and how we present ourselves, and over the coming months you’ll notice a few exciting changes in our products, catalogue and website. We’ll be introducing our new look bit by bit – we wouldn’t want it to come as a shock! – but by the time we’re finished you’ll have a whole new way to browse our range, and some beautiful and informative new packaging to help you shop and work.
What’s going to change?
Our aim was to make our site and products easier to use, and as such the biggest differences will be with the layout of our labels and web pages. Online, we’ll have more details about our products than ever before, so you’ll be as informed as you can be short of holding the materials in your hands – and once you do have your order, the new packaging will show at a glance all you need to know to get to work straight away.
A simpler check out process and a pared-down catalogue will make your shopping as stress-free as possible, and will allow us to be more present to offer advice and information on making art as and when you need it.
Having always paid close attention to what our customers have expressed regarding their likes and wishes, we hope that our responses will enhance what we already offer. Of course our core values of quality, choice, value and professional service will remain the same. We are all excited about our new look and can’t wait until the new Jackson’s is unveiled in its entirety to you.
Look out for our exciting new changes and tell us what you think!
5 thoughts on “Things are changing”
Hi. I love your catalogue. So why pare it down. I t
Read it at all odd moments about the house I like that it is so full of information but one thing I was very interested in shin han watercolours especially reading the info about lightfastness and all its other qualities but went on the website about comparisons hand or similar the name is and in tests the info you were given by shin ham wasn’t accurate. This made me a bit vary. I wonder if you have a way of being more accurate with the claims made by suppliers. I think you are a great site but the ordering could be made easier sometimes in. Frustration I’ve gone on e bay and bought from you via the!. It being quicker.
Thanks pamee
Hi Pamela
Thanks for your thoughts. We have made the design a little cleaner and more spacious in the catalogue because the feedback we received was that some customers found our previous layouts a little cramped. There should still be just as much useful info, it’s just laid out in a clearer way! The blog is having more and more content added to it and, combined with Jacksonsart.com, becomes part of an invaluable resource when it comes to learning more about paints.
We are looking into what you say about Shin Han and have contacted them about the matter. Do you have a specific example in where you believe them to have provided the wrong info?
Thank you again for all you have expressed and please keep sending on your thoughts.
Many thanks
Lisa
Hi, looking forward to seeing what changes the ‘make-over’ brings; I already really like the new-look logo.
I don’t seem to have received a catalogue in a long time; will I need to re-subscribe to them? In the past I have browsed the catalogue and then ordered via the website. I wonder if I might have been removed from the mailing list somehow.
Thanks.
Thank you Holly!
About the catalogue- to save wasting them we don’t automatically post them out unless you have ordered recently.
You can request one here: http://www.jacksonsart.com/p23615/Jackson&2339;s_Catalogue_Spring_2015/product_info.html
There you can also flip through it on-line.
Thanks Julie – I thought that might be the case. I’ll know now for future reference.
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