Regular Jackson’s customers will have noticed some changes to the look of our products and catalogue over the last year. Now it’s time for our website to have a makeover too! It’s not just a pretty face – we’ve created a new navigation system to allow every kind of artist quick access to the materials they’re after. Plus, important instructions about accessing your account are included below – read on for more information.
Three easy ways to navigate
Know exactly what you want? Our enhanced search box immediately shows you results as you’re typing, taking you straight to that specific brush or paint.
Loyal to a specific range? Use the Brand menu to navigate straight to it, then try our new View Full Range option to see every colour or size option on one page.
Fancy trying something new? We’ve built in a huge range of filters to help you narrow down our 40,000 + products – if you’d like to look at all of our Cadmium Red watercolour tubes, or all of our brush sets suitable for oil painting, or the best quality pastels, or a particular size of canvas in every brand, then that list is just a few clicks away.
That’s not all!
Our new site comes with a live chat feature and easier product reviews, plus promotions and freebies tailored to the medium you work in. We’ll be rolling more of these out over the next few months, so keep an eye on your inbox for updates!
No need to re-register
We’ve imported your account details, recent orders and reward points balance, so there’s no need for you to create a new account. For security reasons, customers will simply need to reset their password – you’ll be prompted to do so when you log in.
We’re aware that a few customers have had difficulty receiving password reset emails; if you request one and don’t receive it, contact [email protected] for a new password. If at any point you see a 400 page error when visiting the site, please delete your cookies and try again.
19 thoughts on “Jackson’s New Website has Launched!”
I used the new website today and found it frustratingly hopeless, it took me forever to find the items I wanted. Typing in the specific names e.g.Magic inks produced nothing and this happened with virtually every product I tried. Will have to revert to the paper catalogue and telephone ordering in future.
Hi Shirley
I’m sorry to hear you have had trouble.
I will pass your feedback on. Perhaps there are changes that can be made still.
I agree! I also had a very frustrating, slow and convoluted experience. The old site was better.
Hi Donna
I’m sorry that you had difficulty using the new site design.
We had to change the website platform because our old one had stopped being supported and as soon as something went badly wrong we would have been in real trouble, it was also slow and we were almost at the limit of the number of products we could have.
There are ways to use the site just like the old, and I’m afraid that just like anything new it takes a bit of getting used to to see it. When you have a long list of mixed things you just need to click the Filter button and choose your group. Each brand now has all the sizes listed with the colour, you just needed so swipe to the side to see the other columns.
I will pass your feedback on.
I find the new website fundamentally flawed. Before you could click on clear and intuitive menus and icons to get to the items you wished to view. It was visually clear. Now it just feels like everything gets dumped on one page with eye straining text. Then you have to navigate far too many side text menus to try find what I’m looking for. Before I click the icon for oils, or watercolour and that’s it.
I was looking for stock up on items for the year but feel I will have to look elsewhere rather than use a website I feel I have to struggle through.
I’m sorry to hear you have had trouble.
We had to change the website platform because our old one had stopped being supported and as soon as something went badly wrong we would have been in real trouble, it was also slow and we were almost at the limit of the number of products we could have.
There are ways to use the site just like the old, and I’m afraid that just like anything new it takes a bit of getting used to to see it. When you have a long list of mixed things you just need to click the Filter button and choose your group. Each brand now has all the sizes listed with each colour, you just needed so swipe to the side to see the other columns.
I will pass your feedback on.
Hi guys! Congratulations with starting new website! 🙂
I successfully logged in my account but there are no orders, no points, no wish list from old site at all. What I ought to do to bring all this to the new website?
Thank you. 🙂
Hi Pavel
Thanks!
All of the account info is still being imported. It should be finished in a week or two. Apologies for the inconvenience.
Hi guys,
I’m not having a very good time of it either. I echo the sentiments of the other users. Please fix soon as I really like your stuff.
Judith
Australia
Hi All,
Good luck with the new site.
Unfortunately, I did have a problem getting onto your new site because your old site had previously set a 960 byte cookie called “browse-history”, on which your new server choked up an http code 400 error.
Once I had manually removed this cookie from the browser cache it worked fine, but I guess not everyone will know what’s going wrong or how to fix it.
Kind Regards,
Peter A
Never had a problem with the old website on my phone, tablets or pc. New website won’t even load on the tablets or phone. Just hangs. After several attempts on each, and hanging a mini um of 5 mins each, I give up.
On PC the website is clunky, slow, and it’s almost ipossible to find what I’m looking for.
Have always used Jacksons for my online art supplies until now.
When will website designers realise that cool looking and flashy are no match for efficient and ease of use?
Hi Polly
I’m sorry that you had difficulty using the new site design.
It could be that you need to clear your cookies and then your device will stop looking for the old site information. If you go into your browser you can select ‘clear cookies’. Have you tried this?
We had to change the website platform because our old one had stopped being supported and as soon as something went badly wrong we would have been in real trouble, it was also slow and we were almost at the limit of the number of products we could have.
It would help us figure out what is going wrong for some people if you could let us know which browser you are using to access the internet (Chrome, Firefox, Safari, IE, etc) and which operating system (iPhone, desktop pc, Mac, type of tablet, etc)
Hi Julie,
I’ve cleared my cache, deleted my bookmarks etc. At best the website
is laggy, takes forever for a page to load. At worst it crashes the
browser (Generic Android 4.1.1 , running native browser and firefox)
On my Samsung Phone running Android Lollipop, using Firefox, it’s so
laggy I can’t use it, there aren’t enough hours in the day. On the
Samsung Tablet (new) running Firefox, it’s just as laggy, then it
crashes the browser.
On the PC it’s also laggy. When I do have time to wait, I can’t find
what I’m looking for. If I try to search brands, only a few show up.
The site is not really conducive to browsing, it’s too slow and
searching pencils (as an example) unable to search brands, or click on
‘sets’, I’m left with trawling through hundreds of items, which is a
ridiculous situation.
I’ve also been unable to reply to youon my tablets or phone, this had to be written on the PC
So sorry to be complaining about this, but if people can’t use your website, they are likely to just go shop elswhere!
Best wishes
Polly
I don’t have any trouble using the Dick Blick website as a comparison
Thanks Polly.
I will pass this on to our IT people to get more information.
It sounds very annoying.
I can answer the part about browsing and searching.
You can search by brands from the drop down menu.
Or search a word like pencils.
Then you filter using the menus at the left on a desktop or at the bottom on a mobile device.
When you get used to it the results are pretty good.
Don’t worry about complaining, you are right, we need people to be able to use it.
The new website is awful , I can’t find anything ,the department category are far too basic , the old site was much better. This seems like your “new coke” moment
Hi Andy
I’m sorry that you had difficulty using the new site design.
We had to change the website platform because our old one had stopped being supported and as soon as something went badly wrong we would have been in real trouble, it was also slow and we were almost at the limit of the number of products we could have.
We went with simpler categories that give larger results but we have added loads of filtering information, if you use the filter boxes on the left, and these let you narrow down your search really quickly.
What were you searching for, maybe I can give you a few pointers?
Hi, I am so unhappy with your new site. I loved the old one; it was so easy to use. I had £70 of orders which I’ve been told you can’t retrieve and I cAn’t remember them all. I’ve just tried to use the site to make an order for first time since the change but it takes so long and is difficult to navigate. It used to be fun! I really think I’m going to have to go elsewhere, which is a great shame as you’ve been a great supplier for years.
I’ve been a loyal customer for over a decade but I now order elsewhere as I can’t get used to the new site. Too much text, scrolling menus, sub menus and drop downs make it a slow and frustrating experience. The human brain works better when presented with pictures, the old site was so easy to find your way around because of the manufacturers logo’s and visuals on the categories. You can’t beat simplicity.
http://www.kenhayes.net
Hi Ken
I’m sorry to hear the site has proved frustrating to you. We needed to update the system and took the opportunity to add lots of helpful information that should make it easier to find what you are looking for within the 40,000+ products on the site.
Many people find it easiest to start from the drop down menu in Brands and then using the filter buttons (on the left on a desktop, at the bottom on a phone) they choose ‘for use with’ watercolour or oils and in two moves you have a list that is quite manageable.
Most people find it easier after a few times when they get the hang of it. Since your experience hasn’t improved it might be that you aren’t aware of the simple filtering features and I am happy to say we are working on a ‘Brushfinder’ feature for the website that will demonstrate the process of using the new website in the simplest way. There might also be a video.
Keep an eye out for it as it just might change your mind.
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