RETURNS

We hope that you’re delighted with every purchase from us, but if for any reason you’re not entirely satisfied, our experienced Customer Service Team is here to assist.

If you wish to return an unwanted item you have 60 days to do so. Please follow these steps:

-  Download and complete the Product Returns Form
-  Include the completed form in the parcel with the unwanted item(s)
-  Send the parcel to our Returns Team at the address below:

Jackson's Returns Team
Jackson’s Art Polska
Rewerenda 17A
Chwaszczyno 80-209
Pologne

Please ensure the item is returned in its original, saleable condition within 60 days of receipt of your order.

You have the right to cancel and return your purchase within 60 days of receiving the goods, regardless of where you are based.

While we will refund the cost of the product(s) and any standard delivery costs you paid when placing the order, express, premium or courier delivery costs are non-refundable.

Unlike some areas of e-commerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don't build a returns price into our selling price, and you are responsible for the shipping cost of returning the goods.

Once we have received the returned goods or proof that they have been sent back, our Returns Team will issue a refund within 14 days.

Please be aware that we are unable to accept returns or offer refunds for the following items:

-  Gift Vouchers
-  Pressed metal leaf
-  Cut to order paper sheets
-  Clearance items
-  Special Order items
-  Photosensitive items (e.g. photopolymer plates)
-  Bespoke (made to order)  frames, canvas, and panels

If such items are returned, they may be sent back to you.

Returned goods must be in a resalable condition. If the item has been used or damaged beyond its original state, we reserve the right to reduce the refund to reflect the diminished value of the goods.

If you’re a UK customer, Yodel is an easy way to return parcels without visiting a post office.

If your order contains faulty or damaged items, please contact our Customer Service Team and they will help you.

We’re unable to add items to orders after they’ve been placed. However, if you’ve made a mistake with your delivery address, or you wish to cancel an order, please contact our Customer Service Team before dispatch, and they will assist you.