SHIPPING, TAX, CUSTOMS FEES & DUTY

To ensure your gifts arrive before 25th December, please check the delivery options and the estimated delivery times shown at Checkout before placing your order. Delivery times vary depending on the items and the destination.

If you are ordering close to the 25th, our Gift Vouchers are a perfect last-minute option and can be emailed instantly to the recipient.

Our UK warehouse will be closed on 25th and 26th December, and 1st January.

Our EU warehouse will be closed from 24th to 28th December, and 1st January.

We offer a choice of shipping options, including priority shipping wherever possible, as we know how important it is to get to work quickly. Shipping costs are based on location, size and weight of an order with the aim of giving you the best discounted price and quickest delivery times.

​The website will instantly calculate all the delivery options, including the cost and estimated delivery times.

We aim to dispatch every order as quickly as possible. However, during rare instances of unexpected demand or operational issues in our warehouse, processing and dispatch times may take longer than originally estimated.

To find out the options for the order you want to place for delivery to any country:

1. Add all your desired items to your Basket
2. Open the Basket page
3. Click on 'Estimate Shipping and Tax' and select where you'd like your order sent to
4. Click on 'Get a Quote' to confirm

Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.

We cannot send flammable or hazardous liquids or aerosols by airmail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.

Oversized orders or those requiring extra packaging may incur additional charges.

Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay. Please refer to the Tax, Customs Fees & Duty section below for more information.

EUROPEAN UNION

All orders placed on our EU website are dispatched from our warehouse in the EU.

We've made this change to make ordering easier for our EU customers. With increasing customs charges and import fees on orders shipped from the UK, dispatching all orders from our EU warehouse means a simpler shopping and delivery experience, with no unexpected import charges.

What this means for your EU order:

• VAT/Sales Tax is included in your order total at the rate for your delivery country. You can see the amount in your Basket or at Checkout.
• EU E-commerce Duty does not apply to your order.
• Import Fees and Customs Duty are not payable, as your order is dispatched from within the EU.

Our EU product range is now more focused, so you may notice some changes to what's available. We carefully select art materials for our EU customers and are always looking for ways to grow our range and bring you the best possible choice of quality products.