CONTACT
The best way to find answers about our website, your orders, or look for product advice is to visit our Help & Advice Centre.
To speak to our Customer Service Team please send us a message using our Customer Service Chat available in the bottom right corner of our website.
We recommend calling our Customer Service Team if you wish to:
- Cancel an order (before dispatch)
- Amend an order’s delivery address (before dispatch)
- Place an order over the phone (UK, US and AU only)
Phone Numbers: +1 207-331-8880 | (800) 643 6440
Monday - Friday: 9am - 5pm EST
Juneteenth - Friday 19th June: Closed
Easter 2026 - US Customer Service Opening Times
Thursday 2nd April: Open
Friday 3rd April: Open - Good Friday
Saturday 4th April: Closed
Sunday 5th April: Closed - Easter Sunday
Monday 6th April: Open
Tuesday 7th April: Open
Christmas 2025 - US Customer Service Opening Times
Wednesday 24th December: Open
Thursday 25th December: Closed
Friday 26th December: Closed
Saturday 27th December: Closed
Sunday 28th December: Closed
Monday 29th December: Open
Tuesday 30th December: Open
Wednesday 31st December: Open
Thursday 1st January: Closed
Friday 2nd January: Open
Memorial Day
US Customer Service Team:
Monday 26th May: Closed
UK Customer Service Team:
Monday 26th May: Closed (Spring Bank Holiday)