REVIEWS

Like most businesses, we collect reviews from our customers. Typically, the reviews fall into two groups:

-  Product Reviews are about the quality of the products we sell on our website.

-  Service Reviews are about our business as a whole, including how easy it is to use our website, the speed of delivery, post-purchase experience, and our eco efforts.

We invite our customers to review the products they’ve bought, these reviews are then displayed on relevant product pages on our website. This helps other customers understand the qualities of the product that otherwise might not have been covered by the product description.

Product Reviews submitted by our customers are moderated by us for anything inappropriate or that we believe isn’t genuine.

We collect Service Reviews in partnership with third party review providers to ensure fairness and transparency. This guarantees that any positive or negative reviews are genuine and come from our actual customers.

We also invite feedback from customers who shop at our retail shops.