TERMS AND CONDITIONS

Thank you for visiting Jackson’s Art Supplies (the website) – we hope you enjoy your shopping experience with us. This website is owned by Jackson’s Art Supplies (company number 3913002). We are based at 1 Farleigh Place, London N16 7SX. By browsing and purchasing items from this website you are agree to be bound by these terms and conditions. These terms and conditions are helpful for both you and us, as they give useful information and outline what we expect from each other. We recommend that you read these and contact us if you have any questions. Please do not use this website if you do not agree to these terms and conditions.

Jackson’s Art Supplies reserves the right to modify or withdraw (either temporarily or permanently) any part of this website with or without prior notification. We may make changes without notifying you, it is your responsibility to ensure that you are aware of any new changes. If you continue to purchase goods that are affected by any changes you express your acceptance of the changes. If you do not agree to any changes, then please stop using the website and contact us.

To place an order on our website, you need to be over 18 years of age.

When registering as a customer you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person’s prior knowledge and permission, or create multiple accounts. We reserve the right to delete these accounts at any time.

All information we collect or is voluntarily submitted on the Jackson’s Art website is protected under our Privacy Policy. 

This policy explains our role as a data controller when we use your personal information in order to fulfil the orders placed with us or interact with us through our website.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses. We will always provide you with a simple way to opt out later should you change your mind.

We adjust our prices regularly to keep us competitive, based on a combination of factors. This includes comparisons with other online retailers and fluctuation of MSRPs, which are published by the manufacturer of each product.

Jackson's is never knowingly beaten on price and we regularly check our competitor’s prices to make sure we offer the best prices.

We try to provide our customers with the best possible value and service on our wide range of high-quality art materials. If you find the same product at a lower price on an American website just let us know where you have seen it and we will match the price. If you find a lower price within seven days of your purchase from Jackson’s Art Supplies, we will credit the difference to your account. 

*excludes products that are part of a bundle, set or pack, products on promotion exceeding 45% discount, clearance items, auction websites, products on marketplace websites, non-American owned websites, and products on promotion outside the offer dates.

For more information, visit our Price Match Page.

The material on this website is protected by all applicable laws including copyright and trademark laws under the laws of England and Wales and other countries through international treaties. Unless otherwise indicated, all content (such as text, images, graphics, logos, button icons, video images, audio clips, navigational and other software) on jacksonsart.com is the property of Jackson's Art Supplies. Permission is granted to reproduce text and images found on this website for personal and educational use only. Commercial copying, hiring, and lending is prohibited. Any infringement of these rights will be investigated.

This website may use social networks and may contain social media links, applications, or features (including but not limited to Youtube, Facebook, Twitter, and Instagram). Your use of any social media platform is subject to that social media platform’s terms and conditions of use. This website is not sponsored, endorsed or administered by, or associated with, any social media platform.

While we take good care to maintain the highest standards of quality in our products, it is your responsibility to ensure that the goods purchased are suitable for your requirements and that the goods arrive in an acceptable condition. Many of our products are made from natural substances whose behaviour can vary in different environments. Their structure can also vary according to the assembly process. Jackson's strives to maintain consistency and continuity in these matters and under no circumstances will entertain claims for the value of work alleged to have been adversely affected by the use of any of our products that prove to be unsatisfactory to the user. Our liability is confined to the value of the goods alone. 

Contract Creation and electronic contracting 

The following steps are required to create a contract between you and us:

-  You place the order for your products on the website by pressing the confirm order button at Checkout. You will place an order by following a series of simple instructions on the website

-  When you place an order, you will receive an acknowledgement email confirming receipt of your order 

-  We accept your order after payment is approved and we have debited the payment card 

-  As your product is shipped, we will send you a dispatch confirmation email  

-  The completion of the contract between you and us will take place on the dispatch of the products ordered unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within one hour of placing the order

-  On rare occasions, we may need to cancel or refuse your order. This may be as a result of one of the following:

-  The product you ordered is unavailable from stock

-  We are unable to obtain authorization for your payment

-  The identification of a pricing or product description error  

-  You do not meet the eligibility to order criteria set out in the main Terms & Conditions 

We will contact you if there is an issue with your order. 

All correspondence throughout the order process will be in English. 

Some items listed on our website are marked as ‘Special Order’ items and such products are not kept at our warehouse/s. If you purchase one of these items there is likely to be a delay on your entire order until the special order item has arrived from our suppliers.

The estimated delivery dates and costs shown on the website are derived from the estimated date of the next delivery due from the manufacturer of the product. This does not guarantee that the manufacturer has sufficient stock of this item and will deliver the item on this date, and additional delivery fees may be required on occasion.

If you are looking for an item produced by a manufacturer that supplies other products that are for sale on our website, please get in touch as we may be able to Special Order the item for you.

We accept the following credit and debit cards as payment: Visa, MasterCard, Switch, Maestro, Solo, and American Express.

Jackson’s Art Supplies will take payment at the time of ordering (online). A refund and cancellation may be obtained at any time. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

If you wish to pay by cheque, we can only accept this from an English bank, in the United Kingdom.

If you are a resident in the United Kingdom, you will need to send your order by mail. You can write the order on plain paper or print a blank order form from the website. Please make the cheque out to Jackson's Art Supplies. The processing time for your order will be extended according to the time it takes for the order to reach us.

The address to send orders to is: Jackson’s Art Supplies, 1 Farleigh Place, London, N16 7SX, United Kingdom.

All delivery dates are based on estimated delivery times only. There may be delays, both locally or on international orders due to unexpected situations or Customs.

Please note, delivery times are an estimate based on working days, Monday to Friday, and exclude local bank holidays.

United States

Ordering from our UK Warehouse
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:
-  The delivery options shown will all be international shipping methods.

-  Sales Taxes will be automatically applied as per the rules below:

Orders coming from the UK are subject to local sales tax in the below states - the rate varies by district and will be automatically added to your order.

Arkansas, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, Rhode Island, Utah, Vermont, Virginia, Wisconsin.

Ordering from our US Warehouse
If the products in your Basket are available in our US Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:
-  The delivery options shown will all be domestic shipping methods ("US").

-  Sales Taxes will be automatically applied as per domestic US rules.

Refusing an Order 

Please note, orders refused by the recipient may have Return to Sender fees applied by the courier. We reserve the right to deduct this courier fee from any refund owed on the returning goods.

We understand that sometimes you may want to return an unwanted item and get your money back. We are happy to issue credit notes or refunds for any items with proof of purchase from Jackson’s Art Supplies that are returned in a saleable condition within 60 days of the receipt of your order. You are responsible for returning the items to us. The items must be securely packaged to ensure that they arrive back to us undamaged. You must let us know about any order errors or shortfalls within seven days. 

We strongly recommend that you return the product via Registered Mail and get proof of postage. You assume any risk of lost goods during transit and therefore we suggest you insure your parcel. Jackson’s Art Supplies will not be responsible for parcels lost or damaged in transit if you choose not to insure them. 

Please note, orders returned by claiming they were delivered to an incorrect address in an attempt to avoid paying return postage, result in fees being applied to Jackson’s by the courier. We reserve the right to deduct this courier fee from any refund owed on the returning goods.

Returns after 60 days?

We don’t accept any returns for unwanted items after 60 days. If you try to make a return, we may have to send your item back to you and ask you to cover the delivery costs. 

For more information, visit our Returns Page.

We aim to minimize the risk of damage to products in transit by wrapping and packing as securely as possible and we aim to only supply products in a saleable condition, however there are rare instances when damage occurs in transit or products present manufacturing faults.

All products should be checked upon delivery, and the parcels should be opened carefully to avoid spillages, further damage to goods, and/or damage to other property (carpets/clothing, etc).

Jackson’s Art Supplies will replace or refund any goods damaged in transit, but will not be held responsible for any secondary damage caused by those goods on arrival. We will not compensate you for damage caused by uncarefully opening a parcel (such as a long sharp blade through the box packing tape that cuts internal goods). 

If items within packaging are damaged, faulty or missing, please notify our Customer Service Team as soon as possible after delivery. Please keep the packaging, and any damaged or faulty products, so that we may assess the situation and to help us see where our packers can improve, and to claim the damages with the courier.

If you dispose of the packaging, and any damaged or faulty products, before contacting us, or contact us 14 days after delivery, then this could affect any claim.

We will always attempt to replace or refund any damaged, faulty or missing products.

If you are ordering on behalf of a college, art school, professional studio, public gallery, or institution, contact [email protected] to apply for a Trade Account.

If you’re a student or teacher, read about our Student Program and Teacher Program.

Discount Codes

Please note, discount codes from third-party websites are often fake and will not work. All codes are intended for single use, and may be rescinded if shared or if used on multiple online accounts.

Discount codes can not be exchanged for cash or credit.

You can see your points and their value by viewing your account details in ‘My Account’.

With every 1$ you spend with us you will receive 10 points.

You can let the points build up and treat yourself to a free tube of paint, or redeem your points each time you shop. We will run additional points’ related offers and promotions, so look out for these online. 

Please note, points can only be used once and can’t be exchanged for cash.

Reward Points are valid for three years from the date you received them.

For more information, visit our Reward Points Page.

We take all reasonable care to ensure that all the details, descriptions and prices of products appearing on our website are correct. Color swatches that appear online give a rough indication of the color of the art supply listed, however, due to the different settings of computer monitors it is impossible to rely 100% on the accuracy of the image as viewed on screen. It is your risk to order unfamiliar colors, and the costs of any returns are your responsibility if the actual color is not appropriate for your requirements. Although we aim to keep the website up-to-date, the information (including Product Descriptions) on this website may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. We reserve the right to alter prices at any time. In the unlikely event that a price has been entered incorrectly on the website our customer service team will contact you as soon as possible to inform you of the correct price. You are under no obligation to continue with the order.

19. Gift Vouchers

If you are lucky enough to receive a Gift Voucher, please read and keep the following in mind:

1. Gift Vouchers can be exchanged for all goods sold by Jackson’s Art Supplies.

2. To redeem Gift Vouchers online please enter the code in the “Gift Voucher” field, in the Basket or Checkout. When you place an order over the phone our Customer Service Team will ask you for the number on your Gift Voucher.

3. Gift Vouchers are valid for three years from the date of issue.

4. Our Gift Vouchers are available in a variety of currencies to best suit your needs. 

5. Gift Vouchers may not be exchanged for cash. 

6. If your order value is less than the value of the Gift Voucher, the code can be used again until all credit has been spent.

7. If you misplace your Gift Voucher email, please contact our Customer Service Team for help.

8. If you decide to return the items you purchased with your Gift Voucher, you will not receive a cash refund. A credit note will be issued on your Jackson's Account for subsequent orders. 

Thank you for your interest in our Affiliate Program. By joining, you agree to these Terms and Conditions, which align with our partnership with the Affiliate Platform AWIN. We encourage you to read and understand these Terms and Conditions and contact us with any questions.

Definitions

- "Jackson's Art Supplies": Jackson's Art Supplies Ltd, with a registered office at 1 Farleigh Place, London, N16 7SX
- "AWIN": AWIN Ltd, with a registered office at 2 Thomas More Square, London, E1W 1YN 
- "Affiliate": You, the approved affiliate participating in the program
- "Affiliate Program": The program for promoting our brand by approved affiliates
- "Website": Our website, www.jacksonsart.com
- "Confidential Information": Any documents, information, or materials provided to you, intended to be confidential

Joining the Program

To become an affiliate, you must use AWIN's platform, agreeing to their terms and conditions. Acceptance into the program does not guarantee specific results, and we reserve the right to accept or reject any application at our discretion.

Affiliate Responsibilities

As an affiliate, you agree to:
- Promote our products responsibly, adhering to all applicable laws and regulations, including those governing email marketing and anti-spam.
- Use approved affiliate links only on your own website or social media profile.
- Respect intellectual property rights by using any provided imagery, videos, or content as intended, without modification.

Affiliate Relationship

The relationship between affiliates and Jackson's Art Supplies is one of independent contractors. As you aren’t our agent, partner, or employee, you have no authority to bind Jackson's Art Supplies in any way. You also acknowledge that our services might have interruptions or errors, for which we are not liable.

Commissions and Payments

Commissions are paid through AWIN's platform payments. We are not responsible for any tax or insurance obligations related to your earnings as an affiliate. Payments are processed monthly, and commissions are subject to our refund and return policy.

Termination and Inactive Accounts

Either party may terminate the affiliate relationship at any time, for any reason, with or without notice. 

Confidentiality

You agree that you will keep your account details confidential and will not share them with any other person. You will also keep all marketing and other materials in relation to Jackson’s Art Supplies confidential and will not use them for any purpose other than in connection with the promotion of Jackson’s Art Supplies.

Contact

If you have questions about these terms, please contact the email address [email protected]
If you need assistance with your Affiliate Account, please contact the email address [email protected]