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Delivery Information
DELIVERY INFORMATION
COVID-19 - IMPORTANT
Please check our COVID-19 update page for the latest shipping updates and restrictions. The shipping information below relates to normal trading and it should be noted that the pandemic is causing many changes to options and prices.
Rest of the World – To check which delivery services are operating in your country please add the items you wish to purchase to your Basket and add your delivery address. The website will automatically show you which delivery services are currently available for that area. If none are displayed it means your area is affected by the courier's suspension of services or the items in your Basket can not be shipped to your address due to restrictions.
Please note that we are currently unable to send ‘liquid’ products, such as solvents and varnish, via regular post.
We always aim to give you the best price. Because of this we use various shipping companies and calculate postage based on delivery location, size and weight of the order.
We discount shipping rates as much as possible and where we can, we will send orders free.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
- Estimated delivery times:
- International Post: 4 to 9 days
- International Tracked Post: 4 to 9 days
- International Parcel: 4 to 9 days
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
We have the best international shipping rates of any UK-based art suppliers because we send out 100s of orders around the world everyday.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £39. Please remember that large and heavy products cost a lot more to ship than small and light, if a delivery estimate seems high, try removing big products from your basket.
Spend over £50 get £5 off shipping costs
Spend over £75 get £7.50 off shipping costs
Spend over £100 get £10 off shipping costs
Spend over £200 get £20 off shipping costs
Flammable or hazardous liquids, or aerosols cannot be sent by air mail. These items often can be sent by road to some European destinations, but this will incur an additional delivery charge.
Oversized orders or those requiring extra packaging may incur additional charges.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.
The best way to get an accurate shipping estimate is to add your desired items and the delivery address to your basket.
Below is an approximate guide to shipping costs for popular locations in Europe.
| Europe (Popular) | Fine art brush only orders over £20 (currently suspended) | Upto 1kg order, over £39 | Upto 1kg order over £75 | Upto 1kg order over £100 | Upto 1kg order over £200 |
|---|---|---|---|---|---|
| Belgium, France, Germany, Spain | Free | Free | Free | Free | Free |
| Denmark | Free | £1.40 | Free | Free | Free |
| Italy | Free | £2.70 | £0.05 | Free | Free |
| Norway | Free | £3.42 | £1.27 | Free | Free |
| Sweden | Free | £0.08 | Free | Free | Free |
- Estimated delivery times:
- DPD: 2 to 4 days [un-discounted cost: £11.80 with a parcel up to 30kg (roughly the weight of 50 225ml tubes of Jackson's Titanium White Oil Paint)]
- International Post: 5 to 9 days
- International Tracked Post: 5 to 8 days
- International Parcel: 8 to 16 days
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- DPD: 2 to 4 days [un-discounted cost: £9.24 with a parcel up to 30kg (roughly the weight of 50 225ml tubes of Jackson's Titanium White Oil Paint)]
- International Post: 5 to 9 days
- International Tracked Post: 5 to 8 days
- International Parcel: 6 to 10 days
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- DPD: 2 to 4 days [un-discounted cost: £9.24 with a parcel up to 30kg (roughly the weight of 50 225ml tubes of Jackson's Titanium White Oil Paint)]
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
The best way to find out accurate shipping costs and options is to add your desired items and the delivery address to your basket.
Flammable or hazardous liquids, or aerosols cannot be sent by air mail.
Some items will not be able to be shipped overseas due to their length, volume or weight, the current length limit for Rest of World is 1 metre.
Oversized orders or those requiring extra packaging may incur additional charges.
A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. if the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.
Below is an approximate guide to shipping costs for popular locations outside of Europe.
| Rest of World (Popular) | 250g | 500g | 1000g | 1500g | 2000g | Fine Art Brush Only Order Over £20 (currently suspended) |
|---|---|---|---|---|---|---|
| Australia | £6 | £7 | £13 | £19 | £25 | Free |
| Brazil | £6 | £7 | £13 | £19 | £34 | Free |
| Canada | £5 | £7 | £12 | £18 | £23 | Free |
| China | £6 | £7 | £13 | £19 | £25 | Free |
| Hong Kong | £6 | £7 | £13 | £19 | £25 | Free |
| India | £6 | £7 | £13 | £19 | £25 | Free |
| New Zealand | £6 | £7 | £13 | £19 | £25 | Free |
| Russia | £4 | £4.50 | £7 | £10 | £12 | Free |
| USA | £5 | £7 | £12 | £16 | £18 | Free |
- Estimated delivery times:
- Royal Mail World: 7 to 14 days
- International Tracked Post: 7 to 14 days
- International Parcel: 12 to 18 days
- DHL: 3 to 5 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- International Post: 7 to 15 days
- International Tracked Post: 6 to 14 days
- International Parcel: 8 to 12 days
- DHL: 2 to 4 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- Royal Mail World: 5 to 7 days
- International Post: 9 to 15 days
- International Tracked Post: 8 to 14 days
- International Parcel: 8 to 12 days
- Boxberry: 8 to 14 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
Boxberry is available for convenient low cost delivery to Russia.
Orders are despatched every Thursday, so order on Monday or Tuesday for the fastest delivery.
For further information on their shipping visit the Boxberry website.
For tracking details, please log in to your Jackson's account.
We track all orders where a tracked delivery service has been selected.
Additionally, we track all orders with a value over £30 being sent to the USA or Canada and all orders with a value over £50 that are being sent to the rest of the world.
Delivery for international postal orders is handled by UK postal services up until the point it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.
Not all services are trackable. If you require a tracked service please select it during checkout.
UK Standard Delivery
For orders with a value of over £39, UK standard shipping is free. (different rules apply for non-standard)
For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value under £20, UK standard shipping is £1.50.
For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value over £20, UK standard shipping is free.
If you have extra large items, such as canvas rolls, these can incur extra charges, we will be in contact if these affect your order but if a delivery estimate seems high, try removing big products from your basket.
UK Mainland- 2 to 5 working days
Covers all UK addresses other than those in the Scottish Highlands & Islands, Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man.
UK Non-Standard Delivery
Highlands & Islands, Isles of Scilly, Isle of Man - 2 to 7 working days
Delivery takes 2 to 5 days as a UK standard plus an extension based on postcodes in the following bands:
Add 1 day:
Postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3
Add 2 days:
Postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80
Add 3 days:
Postcodes: KW16-17
Northern Ireland, Channel Islands - 2 to 5 working days
Covers all BT postcodes and Channel Island addresses.
We will also be in touch if your order requires special shipping handling to discuss the best options for you.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.
UK Mainland Next Day Delivery
Next Day Delivery costs £7.50 when you spend under £45.
Next Day Delivery costs £2.50 when you spend over £45.
Next Day Delivery is FREE when you spend over £75.
Orders with Next Day Delivery that are placed after 2pm on a working day will not be despatched until the following working day.
UK Non-Standard, Northern Ireland and Channel Island Next Day Delivery
While Next Day Delivery speeds up delivery time, there will be a time extension based on the postcodes in the following bands:
Add 1 day to Next Day Delivery: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12, IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3
Add 2 days to Next Day Delivery: HS1-9, KW15, PA20-49, PA62-78, PA80
Add 3 days to Next Day Delivery: KW16-17
UK Mainland Weekend Delivery
Order before 2pm Friday and select Saturday or Sunday delivery.
Weekend deliveries are sent with DPD, who will provide customers with an estimated delivery time by text message.
Our customer services department is closed on Sundays, so address any urgent questions about your delivery on the day to the courier.