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Delivery Information
DELIVERY INFORMATION
COVID-19 - IMPORTANT
Please check our COVID-19 update page for the latest shipping updates and restrictions. The shipping information below relates to normal trading and it should be noted that the pandemic is causing many changes to options and prices.
To check which delivery services are operating in your country please add the items you wish to purchase to your Basket and add your delivery address. The website will automatically show you which delivery services are currently available for that area. If none are displayed it means your area is affected by the courier's suspension of services or the items in your Basket can not be shipped to your address due to restrictions.
Shipping for brush-only orders to the USA is free when you spend over $45.
Please note that we are currently unable to send ‘liquid’ products, such as solvents and varnish, via regular post.
We always aim to give you the best price. Because of this we use various shipping companies and calculate postage based on delivery location, size and weight of the order.
We discount shipping rates as much as possible and where we can, we will send orders free.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
- Estimated delivery times:
- International Post: 4 to 9 days
- International Tracked Post: 4 to 9 days
- International Parcel: 4 to 9 days
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
We have the best international shipping rates of any UK-based art suppliers because we send out 100s of orders around the world everyday.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
Spend over $70 get $7 off shipping costs
Spend over $100 get $10 off shipping costs
Spend over $140 get $14 off shipping costs
Spend over $300 get $30 off shipping costs
Based on £1 = $1.40
Flammable or hazardous liquids, or aerosols cannot be sent by air mail. These items often can be sent by road to some European destinations, but this will incur an additional delivery charge.
Oversized orders or those requiring extra packaging may incur additional charges.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.
The best way to find out accurate shipping costs and options is to add your desired items and the delivery address to your basket.
Flammable or hazardous liquids, or aerosols cannot be sent by air mail.
Some items will not be able to be shipped overseas due to their length, volume or weight, the current length limit for Rest of World is 1 metre.
Oversized orders or those requiring extra packaging may incur additional charges.
A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. if the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.
Below is an approximate guide to shipping costs for popular locations outside of Europe.
| Rest of World (Popular) | 250g | 500g | 1000g | 1500g | 2000g | Fine Art Brush Only Order Over £20 (currently suspended) |
|---|---|---|---|---|---|---|
| Australia | £6 | £7 | £13 | £19 | £25 | Free |
| Brazil | £6 | £7 | £13 | £19 | £34 | Free |
| Canada | £5 | £7 | £12 | £18 | £23 | Free |
| China | £6 | £7 | £13 | £19 | £25 | Free |
| Hong Kong | £6 | £7 | £13 | £19 | £25 | Free |
| India | £6 | £7 | £13 | £19 | £25 | Free |
| New Zealand | £6 | £7 | £13 | £19 | £25 | Free |
| Russia | £4 | £4.50 | £7 | £10 | £12 | Free |
| USA | £5 | £7 | £12 | £16 | £18 | Free |
- Estimated delivery times:
- Royal Mail World: 7 to 14 days
- International Tracked Post: 7 to 14 days
- International Parcel: 12 to 18 days
- DHL: 3 to 5 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- International Post: 7 to 15 days
- International Tracked Post: 6 to 14 days
- International Parcel: 8 to 12 days
- DHL: 2 to 4 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- Royal Mail World: 5 to 7 days
- International Post: 9 to 15 days
- International Tracked Post: 8 to 14 days
- International Parcel: 8 to 12 days
- Boxberry: 8 to 14 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
For tracking details, please log in to your Jackson's account.
We track all orders where a tracked delivery service has been selected.
Additionally, we track all orders with a value over £30 being sent to the USA or Canada and all orders with a value over £50 that are being sent to the rest of the world.
Delivery for international postal orders is handled by UK postal services up until the point it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.
Not all services are trackable. If you require a tracked service please select it during checkout.