Select currency
Select currency
Local Sites – for language and currency
Shipping & Tax
We offer a choice of shipping options including priority shipping wherever possible, as we know how important it is to get to work quickly. Shipping costs are based on location, size and weight of an order with the aim of giving you the best discounted price and quickest delivery times.
To quickly find out your delivery options and costs, go to the basket page, enter your postcode and click on ‘Get A Quote’.
United States
Ordering from our UK Warehouse
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:
- The delivery options shown will all be international shipping methods.
- Sales Taxes will be automatically applied as per the rules below:
All other states are exempt from Sales Tax at the Checkout. Please note that orders up to $800 are not subject to US import duty.
Ordering from our US Warehouse
If the products in your Basket are available in our US Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:
- The delivery options shown will all be domestic shipping methods ("US").
- Sales Taxes will be automatically applied as per domestic US rules.
For tracking details, please sign in to your Jackson's account where you can find your order's tracking link in My Account.
We track all orders where a tracked delivery service has been selected.
Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.
Tracked Delivery
Once your order is dispatched for delivery, you will receive a Dispatch Confirmation email, which includes your order's tracking details. If you've not yet received this email, please check your email's Junk folder.
Within 24 hours from your dispatch confirmation, you should receive a progress update from the courier.
Non-Tracked Delivery
Once your order is dispatched for delivery, you will receive a Dispatch Confirmation email, but it will not include tracking details. This email means your order is on its way and should be with you in the approximate delivery estimate given at Checkout. You can check the delivery estimate delivery time in the Order Confirmation or the Dispatch Notification emails.
If you suspect the order is late, please allow for a few extra days before contacting us, as the parcel may have simply encountered a small delay locally.