CONTACT
The best way to find answers about our website, your orders, or look for product advice is to visit our Help & Advice Centre.
To speak to our Customer Service Team please send us a message using our Customer Service Chat available in the bottom right corner of our website.
We recommend calling if you wish to:
- Cancel an order (before dispatch)
- Amend an order’s delivery address (before dispatch)
- Place an order over the phone (UK, US and AU only)
Australia Team - Phone Number: +61 (08) 6458 0850
Monday - Friday: 9.30am - 4pm ACST
UK Team - Phone Number: +44 (0) 207 254 0077
Monday - Friday: 9am - 5:30pm GMT
Easter 2026 - Australia & UK Customer Service Opening Times
Thursday 2nd April: Open
Friday 3rd April: Closed - Good Friday
Saturday 4th April: Closed
Sunday 5th April: Closed - Easter Sunday
Monday 6th April: Closed - Easter Monday Bank Holiday
Tuesday 7th April: Open
Christmas 2025 - Australia Customer Service Opening Times
Wednesday 24th December: Closed
Thursday 25th December: Closed
Friday 26th December: Closed
Saturday 27th December: Closed
Sunday 28th December: Closed
Monday 29th December: Closed
Tuesday 30th December: Closed
Wednesday 31st December: Closed
Thursday 1st January: Closed
Friday 2nd January: Open
