TERMS AND CONDITIONS

Thank you for visiting Jackson’s Art Supplies (the website) – we hope you enjoy your shopping experience with us. This website is owned by Jackson’s Art Supplies (company number 3913002). We are based at 1 Farleigh Place, London N16 7SX. By browsing and purchasing items from this website you are agree to be bound by these terms and conditions. These terms and conditions are helpful for both you and us, as they give useful information and outline what we expect from each other. We recommend that you read these and contact us if you have any questions. Please do not use this website if you do not agree to these terms and conditions.

1. Our Rights

Jackson’s Art Supplies reserves the right to modify or withdraw (either temporarily or permanently) any part of this website with or without prior notification. We may make changes without notifying you, it is your responsibility to ensure that you are aware of any new changes. If you continue to purchase goods that are affected by any changes you express your acceptance of the changes. If you do not agree to any changes, then please stop using the website and contact us.

2. About You

To place an order on our website, you need to be over 18 years of age.

3. Use of the Website

When registering as a customer you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person’s prior knowledge and permission, or create multiple accounts. We reserve the right to delete these accounts at any time.

All information we collect or is voluntarily submitted on the Jackson’s Art website is protected under our Privacy Policy

This policy explains our role as a data controller when we use your personal information in order to fulfil the orders places with us or interact with us through our website.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses. We will always provide you with a simple way to opt out later should you change your mind.

Jackson’s Art Supplies are in no way affiliated or connected with the company Jackson’s Drawing Supplies, Perth.

4. Pricing

We work out our prices without GST. We then add GST to the cost of items for customers who pay it. Some of our prices may be rounded to the nearest cents. Occasionally, when buying large quantities of the same thing, items may appear to be an extra cent or two more expensive. For example, a half pan that retails for 20c including GST will be more like 20.01c. A customer ordering 100 of them will be charged $20.01 as a result. While we are unable to change this, we are happy to remove the difference between the displayed price and the actual price. Please contact our Customer Service Team if your order is affected. 

All prices listed on our website are inclusive of GST except for GST-exempt products. If you purchase goods to be delivered outside of Australia, the GST will be removed from your order during Checkout.

Please note, orders shipped from the UK, and over $1000 AUD, are not subject to GST at checkout, but will be assessed by Australian customs and have GST and import duty applied at entry. Orders shipped from Adelaide are only subject to GST.

5. Lowest Prices on the Web Guarantee

Jackson's is never knowingly beaten on price and we regularly check our competitor’s prices to make sure we offer the best prices.

We try to provide our customers with the best possible value and service on our wide range of high-quality art materials. If you find the same product at a lower price on an Australian website just let us know where you have seen it and we will match the price. If you find a lower price within seven days of your purchase from Jackson’s Art Supplies, we will credit the difference to your account. 

*excludes products that are part of a bundle, set or pack, products on promotion exceeding 45% discount, clearance items, auction websites, products on marketplace websites, non-Australian owned websites, and products on promotion outside the offer dates.

For more information, visit our Price Match Page.

6. Copyright statement

The material on this website is protected by all applicable laws including copyright and trademark laws under the laws of England and Wales and other countries through international treaties. Unless otherwise indicated, all content (such as text, images, graphics, logos, button icons, video images, audio clips, navigational and other software) on jacksonsart.com is the property of Jackson's Art Supplies. Permission is granted to reproduce text and images found on this website for personal and educational use only. Commercial copying, hiring, and lending is prohibited. Any infringement of these rights will be investigated.

7. LINKS TO THIRD-PARTY WEBSITES

This website may use social networks and may contain social media links, applications, or features (including but not limited to Youtube, Facebook, Twitter, and Instagram). Your use of any social media platform is subject to that social media platform’s terms and conditions of use. This website is not sponsored, endorsed or administered by, or associated with, any social media platform.

8. Suitability for use

While we take good care to maintain the highest standards of quality in our products, it is your responsibility to ensure that the goods purchased are suitable for your requirements and that the goods arrive in an acceptable condition. Many of our products are made from natural substances whose behaviour can vary in different environments. Their structure can also vary according to the assembly process. Jackson's strive to maintain consistency and continuity in these matters and under no circumstances will entertain claims for the value of work alleged to have been adversely affected by the use of any of our products that prove to be unsatisfactory to the user. Our liability is confined to the value of the goods alone. 

9. Order Processing

Contract Creation and electronic contracting 

The following steps are required to create a contract between you and us:

You place the order for your products on the website by pressing the confirm order button at Checkout. You will place an order by following a series of simple instructions on the website

When you place an order, you will receive an acknowledgement email confirming receipt of your order 

We accept your order after payment is approved and we have debited the payment card 

-  As your product is shipped, we will send you a dispatch confirmation email  

The completion of the contract between you and us will take place on the dispatch of the products ordered unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within 24 hours of placing the order

On rare occasions, we may need to cancel or refuse your order. This may be as a result of one of the following:

The product you ordered is unavailable from stock

We are unable to obtain authorisation for your payment

The identification of a pricing or product description error  

You do not meet the eligibility to order criteria set out in the main Terms & Conditions 

We will contact you if there is an issue with your order. 

All correspondence throughout the order process will be in English. 

If you wish to place an order by phone, our contact number is: +61 (08) 6458 0850

10. Special Order Items

Some items listed on our website are marked as ‘special order’ items and such products are not kept at our warehouse/s. If you purchase one of these items there is likely to be a delay on your entire order until the special order item has arrived from our suppliers.

The estimated delivery dates shown on the website are derived from the estimated date of the next delivery due from the manufacturer of the product. This does not guarantee that the manufacturer has sufficient stock of this item and will deliver the item on this date.

If you are looking for an item produced by a manufacturer that supplies other products that are for sale on our website, please get in touch as we may be able to special order the item for you.

11. Credit/Debit Card Payment

We accept the following credit and debit cards as payment: Visa, MasterCard, Switch, Maestro, Solo, and American Express.

Jackson’s Art Supplies will take payment at the time of ordering (online). A refund and cancellation may be obtained at any time. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. All transactions will be charged in pounds sterling and will be converted at the then-current applicable exchange rate by your credit card company.

12. Orders by Post

If you wish to pay by cheque you will need to send your order in by post. You can write the order out on plain paper or print off a blank order form from the website. Please make the cheque out to Jackson's Art Supplies. The processing time will be delayed by however long it takes for the order to reach us. Alternatively, you can phone or email the order through and we will issue you with an order reference number once the order is on our computerized system. We will ask you to write the order reference number on the back of your cheque.

The address to send orders to is: Jackson’s Art Supplies, 1 Farleigh Place, London, N16 7SX, UK.

13. DELIVERY, IMPORTS, AND TAX

All delivery dates are based on estimated delivery times only. There may be delays, both locally or on international orders due to unexpected situations or Customs.

Please note, delivery times are an estimate based on working days, Monday to Friday, and exclude local bank holidays.

Australia

Ordering from our UK Warehouse
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:
-  The delivery options shown will all be international shipping methods.
Sales Taxes will be automatically applied as per the rules below:

Orders below AUD $1000 are inclusive of a 10% GST, added to your Basket and there are no additional import duties or Customs fees.

Orders over AUD $1000 will not include GST, and will be processed by Australian customs and import duty and other fees will be applied.

Ordering from our Australia Warehouse
If the products in your Basket are available in our AU Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:
-  The delivery options shown will all be domestic shipping methods ("AUS").
Sales Taxes will be automatically applied as per domestic Australian rules.


Refusing an Order 

Please note, orders refused by the recipient may have Return to Sender fees applied by the courier. We reserve the right to deduct this courier fee from any refund owed on the returning goods.

14. Returns Policy

We understand that sometimes you may want to return an unwanted item and get your money back. We are happy to issue credit notes or refunds for any items with proof of purchase from Jackson’s Art Supplies that are returned in a saleable condition within 30 days of the receipt of your order. You are responsible for returning the items to us. The items must be securely packaged to ensure that they arrive back to us undamaged. You must let us know about any order errors or shortfalls within seven days. 

We strongly recommend that you return the product via Registered Post and get proof of postage. You assume any risk of lost goods during transit and therefore we suggest you insure your parcel. Jackson’s Art Supplies will not be responsible for parcels lost or damaged in transit if you choose not to insure them. 

Please note, orders returned by claiming they were delivered to an incorrect address in an attempt to avoid paying return postage, result in fees being applied to Jackson’s by the courier. We reserve the right to deduct this courier fee from any refund owed on the returning goods.

Returns after 30 days?

We don’t accept any returns for unwanted items after 30 days. If you try to make a return, we may have to send your item back to you and ask you to cover the delivery costs. 

For more information, visit our Returns Page.

15. RECEPTION OF GOODS: DAMAGED, FAULTY OR MISSING ITEMS

We aim to minimise the risk of damage to products in transit by wrapping and packing as securely as possible and we aim to only supply products in a saleable condition, however there are rare instances when damage occurs in transit or products present manufacturing faults.

All products should be checked upon reception, and the parcels should be opened carefully to avoid spillages, further damage to goods, and/or damage to other property (carpets/clothing, etc).

Jackson’s Art Supplies will replace or refund any goods damaged in transit, but will not be held responsible for any secondary damage caused by those goods on arrival. We will not compensate you for damage caused by uncarefully opening a parcel (such as a long sharp blade through the box packing tape that cuts internal goods). 

If items within packaging are damaged, faulty or missing, please notify our Customer Service Team as soon as possible after delivery. Please keep the packaging, and any damaged or faulty products, so that we may assess the situation and to help us see where our packers can improve, and to claim the damages with the courier.

If you dispose of the packaging, and any damaged or faulty products, before contacting us, or contact us 14 days after delivery, then this could affect any claim.

We will always attempt to replace or refund any damaged, faulty or missing products.

16. Discounts

We offer discounts for large orders. This is on a case-by-case basis but usually starts when the order reaches $400 and may not be applicable to every item in the order. Teachers, art groups and professional artists often take advantage of this policy. Art groups can club together an order, so long as it is going to a single address in a single box.

If you are ordering on behalf of a college, art school, professional studio, public gallery, or institution, contact maggie@jacksonsart.co.uk to apply for a Trade Account.

If you’re a student or teacher, read about our Student Program and Teacher Program.

Discount Codes

Please note, discount codes from third-party websites are often fake and will not work. All codes are intended for single use, and may be rescinded if shared or if used on multiple online accounts.

Discount codes can not be exchanged for cash or credit.

17. Our Loyalty Scheme

You can see your points and their value by viewing your account details in ‘My Account’.

With every 1$ you spend with us you will receive 10 points.

You can let the points build up and treat yourself to a free tube of paint, or redeem your points each time you shop. We will run additional points’ related offers and promotions, so look out for these online. 

Please note, points can only be used once and can’t be exchanged for cash.

Reward Points are valid for three years from the date you received them.

For more information, visit our Reward Points Page.

18. Descriptions of Products

We take all reasonable care to ensure that all the details, descriptions and prices of products appearing on our website are correct. Colour swatches that appear online give a rough indication of the colour of the art supply listed, however, due to the different settings of computer monitors it is impossible to rely 100% on the accuracy of the image as viewed on screen. It is your risk to order unfamiliar colours, and the costs of any returns are your responsibility if the actual colour is not appropriate for your requirements. Although we aim to keep the website up-to-date, the information (including Product Descriptions) on this website may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. We reserve the right to alter prices at any time. In the unlikely event that a price has been entered incorrectly on the website our customer service team will contact you as soon as possible to inform you of the correct price. You are under no obligation to continue with the order.

19. Gift Vouchers

If you are lucky enough to receive a Gift Voucher, please read and keep the following in mind:

1. Gift Vouchers can be exchanged for all goods sold by Jackson’s Art Supplies.

2. To redeem Gift Vouchers online please enter the code you were sent via email, in the “Gift Voucher” field, in the Basket or Checkout. When you place an order over the phone our Customer Service Team sales rep will ask you for the number on your Gift Voucher.

3. Gift Vouchers may not be exchanged for cash. 

4. Our Gift Vouchers are available in a variety of currencies to best suit your needs.

5. Once you have given us the number of your Gift Voucher for payment of an order, that Gift Voucher has been used and you will not be able to use it again. We suggest that you destroy all redeemed Gift Vouchers to avoid confusion.

6. If your order value is less than the value of the Gift Voucher, the code can be used again until all credit has been spent.

7. If you misplace your Gift Voucher email, please contact our Customer Service Team for help.

8. Gift Vouchers are valid for three years from the date of issue.

9. If you decide to return the items you purchased with your Gift Vouchers, you will not receive a cash refund. A credit note will be issued on your Website Account for subsequent orders. 

20. Affiliate Program

Thank you for your interest in our Affiliate Program. By joining, you agree to these Terms and Conditions, which align with our partnership with the TAMA Agency and the Affiliate Platform AWIN. We encourage you to read and understand these Terms and Conditions and contact us with any questions.

Definitions

- "Jackson's Art Supplies": Jackson's Art Supplies Ltd, with a registered office at 1 Farleigh Place, London, N16 7SX.
- "Affiliate": You, the approved affiliate participating in the program.
- "Affiliate Program": The program for promoting our brand by approved affiliates.
- "Website": Our website, www.jacksonsart.com.
- "Confidential Information": Any documents, information, or materials provided to you, intended to be confidential.

Joining the Program

To become an affiliate, you must apply through AWIN's platform, agreeing to their terms and conditions. Acceptance into the program does not guarantee specific results, and we reserve the right to accept or reject any application at our discretion.

Affiliate Responsibilities

As an affiliate, you agree to:
- Promote our products responsibly, adhering to all applicable laws and regulations, including those governing email marketing and anti-spam.
- Use approved affiliate links only on your own website or social media profile.
- Respect intellectual property rights by using any provided imagery, videos, or content as intended, without modification.

Affiliate Relationship

The relationship between affiliates and Jackson's Art Supplies is one of independent contractors. As you aren’t our agent, partner, or employee, you have no authority to bind Jackson's Art Supplies in any way. You also acknowledge that our services might have interruptions or errors, for which we are not liable.

Commissions and Payments

Commissions are paid through AWIN's platform payments. We are not responsible for any tax or insurance obligations related to your earnings as an affiliate. Payments are processed monthly, and commissions are subject to our refund and return policy.

Termination and Inactive Accounts

Either party may terminate the affiliate relationship at any time, for any reason, with or without notice. 

Confidentiality

You agree that you will keep your account details confidential and will not share them with any other person. You will also keep all marketing and other materials in relation to Jackson’s Art Supplies confidential and will not use them for any purpose other than in connection with the promotion of Jackson’s Art Supplies.

Contact

If you have questions about these terms, please contact the email address affiliates@jacksonsart.co.uk
If you need assistance with your Affiliate Account, please contact the email address anna-kaye@tama.consulting