SERVICE UPDATES

We are currently dispatching 90% of all orders within 24 hours.

Please note, delivery times are an estimate based on working days, Monday to Friday, and exclude local holidays.

We aim to dispatch every order as quickly as possible. However, during rare instances of unexpected demand or operational issues in our warehouse, processing and dispatch times may take longer than originally estimated.

For tracking details, please sign in to your Jackson's Account where you can find your order's tracking link in 'My Account' if a tracked delivery service has been selected.

Please allow up to 24 hours from the time you receive your Dispatch Confirmation email before tracking.

Following the nationwide Canada Post strike that began on the 29th of September 2025, the Canadian Union of Postal Workers (CUPW) has now moved to rolling strike action as of the 11th of October 2025.

As a result, we have reinstated Royal Mail postal deliveries to Canada on our website.
However, customers should still expect ongoing disruption.

Canada Post has confirmed that all service guarantees remain suspended, and that some services such as pickups, drop-offs and date-specific mail may continue to face limitations. Further strike action is also possible in the coming weeks or months.

As an alternative, we continue to provide FedEx and DHL services in the Checkout.

For the latest updates, please visit the Canada Post website.

To ensure your gifts arrive before 25th December, please check the delivery options and the estimated delivery times shown at Checkout before placing your order. Delivery times vary depending on the items and the destination.

If you are ordering close to the 25th, our digital Gift Vouchers are a perfect last-minute option and can be emailed instantly to the recipient.

Our UK warehouse will be closed on 25th and 26th December, and 1st January.