SHIPPING, TAX, CUSTOMS FEES & DUTY

To ensure your gifts arrive before 25th December, please check the delivery options and the estimated delivery times shown at Checkout before placing your order. Delivery times vary depending on the items and the destination.

If you are ordering close to the 25th, our digital Gift Vouchers are a perfect last-minute option and can be emailed instantly to the recipient.

Our UK warehouse will be closed on 25th and 26th December, and 1st January.

We offer a choice of shipping options, including priority shipping wherever possible, as we know how important it is to get to work quickly. Shipping costs are based on location, size and weight of an order with the aim of giving you the best discounted price and quickest delivery times.

​The website will instantly calculate all the delivery options, including the cost and estimated delivery times.

We aim to dispatch every order as quickly as possible. However, during rare instances of unexpected demand or operational issues in our warehouse, processing and dispatch times may take longer than originally estimated.

Due to the ongoing Canada Post strike, deliveries may be delayed. For the latest updates, we recommend checking their website directly.

We continue to offer FedEx and DHL delivery.

To find out the options for the order you want to place for delivery to any country:

1. Add all your desired items to your Basket
2. Open the Basket page
3. Click on 'Estimate Shipping and Tax' and select where you'd like your order sent to
4. Click on 'Get a Quote' to confirm

Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.

We cannot send flammable or hazardous liquids or aerosols by airmail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.

Oversized orders or those requiring extra packaging may incur additional charges.

Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay. Please refer to the Tax, Customs Fees & Duty section below for more information.

Orders are exempt from sales tax in the Checkout. However, local authorities or Customs may apply import fees in lieu of this.

Import fees are usually collected by the courier on behalf of Customs before delivery. The courier may also apply additional processing charges, depending on the order’s value.

Unfortunately, we are unable to provide estimates at the time of ordering, as both import and processing fees are set locally. Please check with your local authorities for details on duty-free limits, import fees, and any associated processing charges.