Our Customer Service team operates from 9.00am to 5.30pm GMT/BST, Monday - Friday. A small number of staff members will also be available to take your call from 10.00am to 4.00pm on Saturdays.
Our team are knowledgeable about art materials and are committed to offering the highest levels of care.
For urgent queries please call Customer Services on +44 (0)207 254 0077.
Please note that we are experiencing a high number of call and email volumes, currently we are responding within seven days, and dispatching 60% of UK orders within two days of receiving them. Currently there is a 7-10 day delay depending on the destination country and/or delivery service.
To track your package please log into your online account (https://www.jacksonsart.com/customer/account/) and view your orders. You will find a tracking link here if a trackable service was used. Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking your package.
If you are awaiting a non-tracked delivery and you have received your dispatch confirmation, your order is on its way. Please allow the postal service a little more time to deliver your package at this time.
Order Amends - Unfortunately we are unable to amend or merge orders. If you need to cancel an order or change a delivery address then please call customer services.
Shipping Quotes - Please add the items to your basket and the shipping cost will be calculated based on weight, size and your chosen destination.
Stock Enquiries - The expected delivery dates are shown on our website product pages, where you can also sign up for back-in-stock notifications.
Returns - To return any unwanted items for a refund, please follow the instructions here.
COVID-19 Updates - For up-to-date information about how COVID-19 may be affecting our service, please visit our page here.