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Our customer service team is in the office from 9.00am to 5.30pm GMT/BST, Monday-Friday. A small number of staff members will also be available from 10.00am to 4.00pm on Saturdays. Our phone lines are open between these hours.
For urgent enquiries please call us. We aim to respond to emails within two working days but at busy times of year such as Christmas this may take slightly longer.