COVID-19 - IMPORTANT
Due to the exceptional circumstances and the incredible volume of correspondence that we are receiving, we are currently taking around 10 days to respond to email and contact form enquiries, and taking up to 5 days to dispatch standard orders.
To track the progress of your order please log into your online account (https://www.jacksonsart.com/customer/account/) and view MY ORDERS / TRACKING. You will find a dispatch notification and a tracking link if a trackable delivery service was used.
Order Amends - we are sorry but we are unable to amend or merge orders at this time.
Shipping Quotes - please add the items to your basket and the shipping cost will be calculated based on weight, size and your chosen destination.
Stock Enquiries - the expected delivery dates are shown on our website product pages, where you can also sign up for back-in-stock notifications.
Returns - to return any unwanted items for a refund, please follow the instructions here www.jacksonsart.com/returning-products
Thank you for your patience.
Our Customer Service team operates from 9.00 am to 5.30 pm GMT/BST, Monday-Friday. A small number of staff members will also be available to take your call from 10.00 am to 4.00 pm on Saturdays.
Our team are knowledgeable about art materials and are committed to offering the highest levels of care.
For urgent queries please call Customer Services on +44 (0)207 254 0077.