Service UpdatesService Updates

SERVICE UPDATES

Dispatch

Due to the busy holiday period, we are currently dispatching 90% of all orders within 24 hours.

Please note that postal services and couriers are also experiencing an increase in the number of parcels they are delivering and the estimated delivery dates provided in the Checkout may be slightly exceeded.

Please note, delivery times are an estimate based on working days, Monday to Friday, and exclude local bank holidays.


For tracking details, please sign in to your Jackson's Account where you can find your order's tracking link in 'My Account' if a tracked delivery service has been selected.

Please allow up to 24 hours from the time you receive your Dispatch Confirmation email before tracking.


Christmas 2024 - Last Order Dates

To ensure delivery before 25th December, please follow our recommended order dates. Orders placed after these dates may still arrive, but we cannot guarantee it.

Carefully review the options at Checkout, including estimated delivery dates, before placing your order.

From our UK Warehouse

UK Delivery
Royal Mail - 16/12/2024
Royal Mail 24 Tracked - 20/12/2024
Parcelforce - 16/12/2024
FedEx Next Day - 20/12/2024
DPD Next Day - 20/12/2024
DPD Saturday - 20/12/2024
DPD Sunday - 20/12/2024

EU Delivery
Royal Mail Tracked EU Parcel - 06/12/2024
Parcelforce Euro Priority CP - 06/12/2024
DPD European Road - 06/12/2024
DPD Express Pack - 06/12/2024
DHL Express Worldwide - 18/12/2024

Rest of the World Delivery
FedEx International Plus - 06/12/2024
DHL Express Worldwide - 06/12/2024

From our EU Warehouse in Poland

EU Delivery
UPS EU Road - 16/12/2024
UPS EU Air Express - 18/12/2024
DPD EU Road - 16/12/2024


Bespoke Frames, Canvases and Aluminium Panels

Please see the times below for bespoke orders meant for delivery before Christmas. Delivery options and respective estimated delivery dates can be seen in the Checkout.

Frames: 5 days build time + delivery
Canvas: 5 days build time + delivery
Aluminium Panels: 4 days build time + delivery

Please note, our Gloucester Workshop will be closed between the 25th and 2nd of January. Any orders placed during this time will be started in the new year.


Christmas and New Year 2024 - Customer Service Opening Times

Monday 23rd December: Open
Tuesday 24th December: Open
Wednesday 25th December: Closed
Thursday 26th December: Closed
Friday 27th December: Open
Saturday 28th December: Open
Sunday 29th December: Closed
Monday 30th December: Open
Tuesday 31st December: Open

Wednesday 1st January: Closed
Thursday 2nd January: Open