Shipping & TaxShipping & Tax

SHIPPING

We offer a choice of shipping options including priority shipping wherever possible, as we know how important it is to get to work quickly. Shipping costs are based on location, size and weight of an order with the aim of giving you the best discounted price and quickest delivery times.

That's why standard size boxes to most UK mainland addresses, Standard Delivery is FREE over £45 and Next Day (working day) delivery costs just £1.50 for orders over £50, and is FREE for orders over £75 (size restrictions apply).

To quickly find out your delivery options and costs, go to the basket page, enter your postcode and click on ‘Get A Quote’.

STANDARD DELIVERY*

We discount delivery costs on all orders over £30.

For orders with a value of over £45, UK standard shipping is FREE. Please note, different rules apply for UK non-standard and non-mainland addresses, please see below.

Shipping for Brush-Only orders to the UK is FREE when you spend over £25.

If you have ordered extra large items, such as canvas rolls, these can incur extra courier charges. If a delivery estimate is more than you can pay, try removing large products from your basket.

Delivery is 2 to 5 working days.

*Covers all UK addresses other than those in the Scottish Highlands and Islands, Channel Islands, Northern Ireland, Isles of Scilly, and Isle of Man. 

UK NON-STANDARD DELIVERY

UK Non-Standard Delivery, is a courier term, that describes addresses a little more difficult or that take longer to deliver to. There can be additional costs and extended delivery times associated with these postcodes.

We discount delivery costs on all orders over £30 just as we do with standard UK addresses. For the best way to see delivery options and costs, go to the basket page, enter your postcode and click on ‘Get A Quote’.

Here are some delivery expectations based on postcodes:

Scottish Highlands and Islands, Isles of Scilly, and Isle of Man
Please add the following number of days to the estimated delivery times shown in the Checkout:

Add 1 day to postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3

Add 2 days to postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80

Add 3 days to postcodes: KW16-17

Northern Ireland and Channel Islands
Delivery 3 to 6 working days.

There is an additional charge by Parcelforce for deliveries to postcodes PO30 to PO41.

NEXT DAY & WEEKEND DELIVERY

NEXT DAY
Next Day Delivery from £6.50 when you spend under £50.
Next Day Delivery from £1.50 when you spend over £50.
Next Day Delivery is FREE when you spend over £75.

IMPORTANT NOTES
Orders with Next Day Delivery that are placed after 2pm on a working day will not be dispatched until the following working day.

Next Day services may not be available for 'oversized' orders, e.g. extra large easels.

While Next Day Delivery usually means delivered the next working day, for certain postcodes, Next Day delivery can only speed up delivery. Please be aware of the following time extensions based on postcodes bands:

Add 1 day to Next Day Delivery: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12, IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3

Add 2 days to Next Day Delivery: HS1-9, KW15, PA20-49, PA62-78, PA80

Add 3 days to Next Day Delivery: KW16-17

WEEKEND DELIVERY
UK mainland only, order before 2pm Friday and select Saturday or Sunday delivery.

Weekend deliveries are sent with DPD. They will provide you with an estimated delivery time by text message.

Our Customer Service Team is closed on Sundays, so please get in contact directly with the courier if you have any urgent queries about your delivery on this day.

INTERNATIONAL DELIVERY

We have the best international shipping rates of any UK-based art suppliers because we send out hundreds of orders around the world everyday.

To find out exact shipping costs and options, please add your desired items and the delivery address to your basket. The website will then work out which courier options and what discounted prices are available.

We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £50, or the local currency equivalent.

Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.

Spend over £50 to get £5 off shipping costs
Spend over £75 to get £7.50 off shipping costs
Spend over £100 to get £10 off shipping costs
Spend over £200 to get £20 off shipping costs

We cannot send flammable or hazardous liquids, or aerosols by air mail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.

Oversized orders or those requiring extra packaging may incur additional charges.

Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay. Please refer to our guide here

Please note all delivery times, are an estimate based on working days, Monday to Friday, and excluding local bank holidays.

PO BOX DELIVERY
Please be aware, if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.

TAX, CUSTOMS FEES & DUTY

UK

The current UK VAT rate is 20%. This will be included on all orders delivered to an address in the United Kingdom.

There are no import duties or Customs fees to the Channel Islands. Orders are also VAT exempt - to ensure that this is processed correctly, please set your delivery country to Jersey or Guernsey rather than the United Kingdom.


AUSTRALIA

ORDERING FROM OUR UK WAREHOUSE
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:

The delivery options shown will all be international shipping methods
Sales Taxes will be automatically applied as per the rules below:

Orders below $1000 AUD are inclusive of a 10% GST, added to your Basket and there are no additional import duties or Customs fees.

Orders over $1000 AUD will not include GST, and will be processed by Australian customs and import duty and other fees will be applied.

ORDERING FROM OUR AUSTRALIA WAREHOUSE
If the products in your Basket are available in our AU Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:

The delivery options shown will all be domestic shipping methods ("AUS")
Sales Taxes will be automatically applied as per domestic Australian rules

Please note, orders shipped from the UK, and over $1000 AUD, are not subject to GST at Checkout, but will be assessed by Australian customs and have GST and import duty applied at entry. Orders shipped from Adelaide are only subject to GST. Our ARN number is: 3000 1693 9721.


CANADA

Orders are exempt from Sales Tax at the Checkout.

Please note, Orders over $20 CAD are subject to import tax of 5% payable to Canadian customs.


EUROPEAN UNION

Orders below €150 EUR
Between 0 and €149.99 EUR (excluding postage) - Yes VAT and No Duty

VAT is added to your goods total
Customers should not be required to pay any additional charges to Customs - if they request an additional VAT payment, please contact us

Orders over €150 EUR
Over €150 EUR, with all goods from the EU and or UK - Yes VAT and Possible Duty*

VAT is not added to your goods total, but an equivalent amount is added to the shipping costs
*Duty: customers may be required to pay additional charges to Customs on goods that originate from outside of the EU or UK

EU countries collect VAT under the IOSS system. Our IOSS number is: IM2500000874.


ISRAEL

Orders are exempt from Sales Tax at the Checkout, and up to $75 US they are not subject to import charges. However, orders over $75 US are subject to 17% import tax and possibly fees.


JAPAN

Orders are exempt from Sales Tax at the Checkout, however if the full value of your items is over ¥10000 JPY, the import tax on a shipment will be 10%.


MEXICO

Orders under $50 MXD (including shipping) are not subject to import tax/duty. Orders over this value and below $1000 USD may be subject to GST of 19-20%.

Orders over $1000 USD may also be subject to duties payable to Mexican customs.


NEW ZEALAND

Orders under $1000 NZD are subject to 15% GST. Our New Zealand GST number is: 137-520-974.

Orders over $1000 NZD, are not subject to GST at Checkout, but will be assessed by New Zealand customs and have GST and import duty applied at entry.


NORWAY

Norwegian Artists:

VOEC Scheme (VAT on Ecommerce) is meant for sales to consumers (B2C sales). 

Orders are inclusive of a 25% VAT, which is added to at Checkout, and there are no additional import duties or customs fees. Our Norway MVA number is: 2033224.

Norwegian Business Customers:

If you are a business, the sale is not covered by the VOEC Scheme, instead sales to businesses (B2B sales), requires Norwegian businesses to provide their organisation number. This has nine digits, starting with eight or nine. Please send this number via the website chat with your order number. We will remove the VAT from your order and add your number to the shipping documents. Import VAT and duty will be payable at Norwegian customs.


PHILIPPINES

Orders under ₱10,000 PHP (including shipping) are not subject to import tax/duty. Orders over this value may be subject to GST of 12% and import taxes, payable to Philippine customs.


SINGAPORE

Orders under $400 SGD (including shipping) are not subject to import tax/duty. Orders over this value may be subject to GST of 7%, payable to Singapore customs.


SWITZERLAND

Orders under ₣5 CHF (including shipping) are not subject to import tax/duty. Orders over this value may be subject to GST and Duty, which can be checked here.


THAILAND

Orders under ฿1500 THB (including shipping) are not subject to import tax/duty. Orders over this value may be subject to GST of 7% and duties 5-30%, payable to Thai customs.


TURKEY

The highest value allowed for personal shipments to Turkey is ₺1500 TRY.


UNITED ARAB EMIRATES (UAE)

Orders under 1000 AED (including shipping) are not subject to import tax/duty. Orders over this value and below $1000 USD may be subject to GST and import duty, payable to UAE customs.


UNITED STATES

ORDERING FROM OUR UK WAREHOUSE
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:

The delivery options shown will all be international shipping methods
Sales Taxes will be automatically applied as per the rules below:

Orders coming from the UK are subject to local sales tax in the below states - the rate varies by district and will be automatically added to your order.

Arkansas, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, Rhode Island, Utah, Vermont, Virginia, Wisconsin.

All other states are exempt from Sales Tax at the Checkout. Local authorities and Customs may request Import Fees in lieu of this. Please check locally for duty-free limits or import duty charges.

ORDERING FROM OUR US WAREHOUSE
If the products in your Basket are available in our US Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:

The delivery options shown will all be domestic shipping methods ("US")
Sales Taxes will be automatically applied as per domestic US rules


REST OF WORLD (ROW)

Orders are exempt from Sales Tax at the Checkout. Local authorities and Customs may request Import Fees in lieu of this.

Please check locally for duty-free limits or import duty charges.