Like most businesses, we collect reviews from our customers. Typically, the reviews fall into two groups:
We collect service reviews in partnership with third party reviews providers to ensure fairness and transparency. This ensures that any positive or negative reviews are genuine and come from our actual customers.
We also invite feedback from customers who shop at our retail shops.
We ask our customers to review the products they’ve bought from us separately. These reviews are then displayed on relevant product pages on our website. This helps other customers understand the specificities of products that otherwise might not have been covered by the product description.
We also use product reviews to improve our product descriptions to the benefit of our customers.
We understand that it takes time to write a product review, so we offer a token gift of 25 Reward Points for any published product reviews online.
Product reviews submitted by our customers are moderated by us for anything inappropriate or that we believe isn’t genuine.