Returns Guidelines

We hope that you‘re delighted with every purchase you make from us, but if for any reason you‘re not entirely satisfied, our experienced Customer Service team are on hand to help you.

Returning Unwanted Items

Should you wish to return an unwanted item, please follow these instructions:

• Download and complete the Product Returns Form
• Include the form in the parcel with the unwanted item(s).
• Send the parcel to our Returns team at the address below.

Make sure the item arrives with us in its original saleable condition, and within 30 days from receipt of your order.

Jackson's Returns team
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN

Please note, we're unable to refund any postage costs. Unlike some areas of ecommerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don't build a returns price into our selling price. If you wish to return an unwanted item, we are more than happy to refund for the product itself, if it's in a resalable condition.

Please note, we’re unable to accept unwanted returns for the following items: Gift vouchers, pressed metal leaf, cut to order paper sheets, clearance items, Special Order items, and Bespoke frames, canvas, and panels. Returns for these products may be sent back to you.

If you’re a UK customer, Collect+ is an easy way to return parcels without visiting a post office, for more information visit Collect+

Faulty or Damaged Items

Amending or Cancelling an Order

We’re unable to cancel or amend orders after they’ve been placed. If you’ve made a mistake with your order, such as stating an incorrect delivery address, please contact our Customer Service team swiftly, and they will assist you.