We hope that you are delighted with every purchase you make from Jackson’s Art but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.
We are unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.
If you no longer require an item that you have ordered then, please complete the return form and post it back with the item to:
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN
If you have a heavy item to return then you can use the Collect Plus service described at the bottom of the page.
Note: please ensure that the products arrive with us in their original saleable condition and within 30 days from receipt of your order. Bespoke frames and canvas, cut paper and special orders are non-returnable. Please bear in mind that we are unable to refund any postage costs.
If you've received an order that contains damaged, faulty or missing goods, please get in touch within 14 days so that we can rectify the situation as quickly as possible.
Damaged - if you have received a damaged item, please email firstname.lastname@example.org, with your order number and a picture of the damage. Please state if you would like a replacement or a refund.
Faulty - if you have received a faulty item, please email email@example.com, with your order number, and the details of the issue and the product it concerns.
Incorrect - if you have received an incorrect item, then please email firstname.lastname@example.org, with your order number, and the name and code of the item that was missing.
If you wish to return a bulkier item, CollectPlus is an easy way to send heavy parcels without visiting a post office - there are over 7000 CollectPlus locations in the UK, which are generally open early until late 7 days a week.
Visit this link to book and print a returns label and find your local CollectPlus store: www.collectplus.co.uk/jacksonsart
This service can be used for items up to 10kgs and a package size of 60 x 50 x 50cms (cabin bag size), for a fixed price of £4.49. Payment by credit/debit cards and PayPal. Returns sent with Collect+ generally take 3-5 working days to reach us for processing.
Once you have printed the label please check the barcode is clear and then fix securely to the external packaging. Ensure that any other delivery or returns labels have been covered or removed from the packaging. You will receive a proof of postage receipt with tracking details when you deposit your package with the store. You can track your parcel at: www.collectplus.co.uk/track
Please note: if you’re a customer outside of the UK please contact customer services directly as CollectPlus is not internationally available.
*This service is provided for UK Mainland, Northern Ireland and the Isle of Wight.