Returns Guidelines

We hope that you are delighted with every purchase you make from Jackson's, but if for any reason you are not entirely satisfied, please know that we have experienced people on hand to help you.

Amending or Cancelling an Order

We are unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.

Unwanted Item

If you no longer require an item that you have ordered, please complete the returns form and post it back with the item to:

Returns Team
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN

Please note, our current estimated time for processing and issuing refunds for Unwanted Returns is 3 weeks.

If you have a heavy item then you can use our Collect Plus service.

Note: please ensure that the products arrive with us in their original saleable condition and within 30 days from receipt of your order. Bespoke frames and canvas, gift vouchers, cut paper and special orders are non-returnable. Please bear in mind that we are unable to refund any postage costs.