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Returns & Amendments
We hope that you are delighted with every purchase you make from Jackson’s Art but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.
Here’s how we can help…
Amending or Cancelling an Order
If you'd like to amend or cancel a recently placed order please contact our Customer Service Team on 0207 254 0077, they are all artists themselves and know our products well.
Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.
Damaged or Incorrect Items
If you've received an order that contains damaged goods or is missing an item, please get in touch within 30 days (or 7 days for shortfalls) so that we can rectify the situation.
- The quickest way to speak to us is to call our Product Returns Team on 01452 689749
- You can also send an email to them at [email protected]
We will replace missing or damaged products without further charge and do everything we can to put it right for you as quickly as possible.
Returning Unwanted Items
If you've ordered an item that turns out to be unsuitable, you have 30 days from receipt of your goods to let us know. We are happy to refund unused goods that have been returned to us in original, resellable condition. We will refund the item in full when we receive it back at our warehouse.
Please note that frames and bespoke canvases are made to measure and thus cannot be returned unless faulty.
Product Returns should be sent to:
- Returns Department
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN
Please include with your parcel a filled in Product Returns Form.
Returning with CollectPlus
If you wish to return a bulkier item, CollectPlus is an easy way to send heavy parcels without visiting a post office - there are 5,500 CollectPlus locations in the UK, which are generally open early until late 7 days a week.
Visit this link to book and print a returns label and find your local CollectPlus store: www.collectplus.co.uk/jacksonsart
This service can be used for items up to 10kgs and a package size of 60 x 50 x 50cms (cabin bag size), for a fixed price of £4.49. Payment by credit/debit cards and PayPal. Returns sent with Collect+ generally take 3-5 working days to reach us for processing.
Once you have printed the label please check the barcode is clear and then fix securely to the external packaging. Ensure that any other delivery or returns labels have been covered or removed from the packaging. You will receive a proof of postage receipt with tracking details when you deposit your package with the store. You can track your parcel at: www.collectplus.co.uk/track
Please note: if you’re a customer outside of the UK please contact customer services directly as CollectPlus is not internationally available.
If you have any questions then please call us on 0207 254 0077
*This service is provided for UK Mainland, Northern Ireland and Isle of Wight.