Returns & Amendments

We hope that you are delighted with every purchase you make from Jackson’s Art but if for any reason you are not entirely satisfied then please know that we have experienced people on hand to help you.

Here’s how we can help…

Amending or Cancelling an Order

If you'd like to amend or cancel a recently placed order please contact our Customer Service Team on 0207 254 0077, they are all artists themselves and know our products well.

Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.

Damaged or Incorrect Items

Please check your parcel when it arrives.

If you've received an order that contains damaged goods or is missing an item, please get in touch within 30 days (or 7 days for shortfalls) so that we can rectify the situation.

• The quickest way to speak to us is to call our Product Returns Team on 01452 689749
• You can also send  an email to them at returns@jacksonsart.co.uk

We will replace missing or damaged products without further charge and do everything we can to put it right for you as quickly as possible.

Returning Unwanted Items

If you've ordered a stock item that turns out to be unsuitable you are more than welcome to return the item for a refund. Please ensure that the products arrive with us in their original saleable condition and within 30 days from receipt of your order. Please bear in mind that we are unable to refund any postage costs.

Please note that made-to-measure frames, bespoke canvases, cut paper and special order items are non-returnable unless faulty.

Product Returns should be sent to:

Returns Department
Jackson's Art Supplies
Unit J, Edison Close
Waterwells Business Park
Gloucester, GL2 2FN

If you wish to return products to us please include a completed Product Returns Form or a copy of your sales invoice supplied with your order.

Returning with CollectPlus

If you wish to return a bulkier item, CollectPlus is an easy way to send heavy parcels without visiting a post office - there are over 7000 CollectPlus locations in the UK, which are generally open early until late 7 days a week.

Visit this link to book and print a returns label and find your local CollectPlus store: www.collectplus.co.uk/jacksonsart

This service can be used for items up to 10kgs and a package size of 60 x 50 x 50cms (cabin bag size), for a fixed price of £4.49. Payment by credit/debit cards and PayPal. Returns sent with Collect+ generally take 3-5 working days to reach us for processing.

Once you have printed the label please check the barcode is clear and then fix securely to the external packaging. Ensure that any other delivery or returns labels have been covered or removed from the packaging. You will receive a proof of postage receipt with tracking details when you deposit your package with the store. You can track your parcel at: www.collectplus.co.uk/track

Please note: if you’re a customer outside of the UK please contact customer services directly as CollectPlus is not internationally available.

If you have any questions then please call us on  0207 254 0077

*This service is provided for UK Mainland, Northern Ireland and Isle of Wight.

Please note your refund can take up to 5 working days to be processed, once received at our fulfilment centre. International transactions may take an additional 24-48hrs.