Delivery Information

COVID-19 - IMPORTANT

Please check our COVID-19 update page for the latest shipping updates and restrictions. The following shipping information relates to current trading.

REST OF THE WORLD

To check which delivery services are operating in your country please add the items you wish to purchase to your Basket and add your delivery address. The website will automatically show you which delivery services are currently available for that area. If none are displayed it means your area is affected by the courier's suspension of services or the items in your Basket can not be shipped to your address due to restrictions.

Please note that we are currently unable to send ‘liquid’ products, such as solvents and varnish, via regular post.

We know how important it is to get to work quickly once inspiration hits. That's why for most UK mainland addresses, next working day delivery costs £2.50 for orders over £45, and is FREE for orders over £75.

We always aim to give you the best price. Because of this we use various shipping companies and calculate postage based on delivery location, size and weight of the order.

We discount shipping rates as much as possible and where we can, we will send orders free.

To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.

The following shipping information relates to normal trading.

UK Standard Delivery

For orders with a value of over £45, UK standard shipping is free. Please note, different rules apply for UK non-standard and non-mainland addresses, please see below.

For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value under £20, UK standard shipping is £1.50.

For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value over £20, UK standard shipping is free.

If you have ordered extra large items, such as canvas rolls, these can incur extra charges. We will be in contact if these affect your order, but if a delivery estimate seems high, try removing large products from your basket.

UK Mainland- 2 to 5 working days

Covers all UK addresses other than those in the Scottish Highlands & Islands, Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man.

UK Non-Standard Delivery

Scottish Highlands & Islands, Isles of Scilly, Isle of Man - 2 to 7 working days

Delivery takes 2 to 5 working days as a UK standard plus an extension based on postcodes in the following bands:

Add 1 day:
Postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3

Add 2 days:
Postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80

Add 3 days:
Postcodes: KW16-17

Extra charges may apply, please check at checkout.

Northern Ireland, Channel Islands - 2 to 5 working days

Covers all BT postcodes and Channel Island addresses.

Extra charges may apply, please find your shipping estimate at checkout by entering your details in the Estimate Shipping form.

We will also be in touch if your order requires special handling whilst shipping to discuss the best options for you.

Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.

If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.

UK Mainland Next Day Delivery

Next Day Delivery costs £7.50 when you spend under £45.

Next Day Delivery costs £2.50 when you spend over £45.

Next Day Delivery is FREE when you spend over £75.

Orders with Next Day Delivery that are placed after 2pm on a working day will not be dispatched until the following working day.

UK Non-Standard, Northern Ireland and Channel Island Next Day Delivery

While Next Day Delivery speeds up delivery time, there will be a time extension based on the postcodes in the following bands:

Add 1 day to Next Day Delivery: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12, IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3

Add 2 days to Next Day Delivery: HS1-9, KW15, PA20-49, PA62-78, PA80

Add 3 days to Next Day Delivery: KW16-17

UK Mainland Weekend Delivery

Order before 2pm Friday and select Saturday or Sunday delivery.

Weekend deliveries are sent with DPD. They will provide you with an estimated delivery time by text message.

Our Customer Service department is closed on Sundays, so please get in contact directly with the courier if you have any urgent queries about your delivery on this day.

For tracking details, please sign in to your Jackson's account.

We track all orders where a tracked delivery service has been selected.

Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.

Additionally, we track all orders with a value over £30 that are shipped to the USA or Canada, and all orders with a value over £50 that are being sent to the rest of the world.

Delivery for international postal orders is handled by UK postal services up until the point it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.

Not all services are trackable. If you require a tracked service please select it during checkout.

If you would rather collect your order, you can select delivery via CollectPlus (a service which allows you to pick up your order from a local shop) or select Click & Collect, to collect from one of our shops (available in London and Gloucester). Collection can be a convenient option if you would rather avoid waiting for deliveries.

Jackson's has partnered with CollectPlus so that you can avoid the inconvenience of waiting in for deliveries.

For UK orders, you can nominate one of over 7000 CollectPlus shops nationwide as the delivery address. Most CollectPlus shops are local convenience stores and are open in the evenings, as well as on weekends, so you can collect your order whenever is suitable for you.

24+ or 48+ services

Choose Collect+ as a delivery option in your basket, and during checkout you will be given the option to search for your nearest collection point - opening hours will be listed at this point.

CollectPlus is not available for orders over 10kgs or larger than 60 x 50 x 50cm.

CollectPlus will send you a text or email with a barcode when your parcel is ready for collection. Print this out or take your phone with you to the collection point along with ID to pick up your parcel.

If you place an order with CollectPlus on the weekend or bank holiday, it will be dispatched the next working day.

Order before 2pm on a Friday for delivery on the next working day, e.g Monday.

You can collect your order from our Gloucester or London sales counters by using Click & Collect.

Orders made before 2pm will take 1-2 days to process. You will receive a confirmation email when they’re ready to collect.

You will only be able to see the Click & Collect option if you have a BA, GL or BS postcode (for collection from Gloucester) or a London postcode (for our Hackney and Fulham branches). If you would like to collect from one of our stores but don’t have a relevant postcode, change your delivery address to the relevant store and you will be able to use the collection option.

We have the best international shipping rates of any UK-based art suppliers because we send out hundreds of orders around the world everyday.

To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.

We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £45. Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.

Spend over £45 to get £5 off shipping costs

Spend over £75 to get £7.50 off shipping costs

Spend over £100 to get £10 off shipping costs

Spend over £200 to get £20 off shipping costs

We cannot send flammable or hazardous liquids, or aerosols by air mail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.

Oversized orders or those requiring extra packaging may incur additional charges.

Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay.

Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.

If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.

Please be aware, if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.

If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: 'I am happy to accept liability for my order being delivered to a PO Box address.'

How does Brexit affect my order?

For information on how the UK’s departure from the EU affects our customers, please visit our page here.