Delivery Information

UK Standard Delivery

For orders with a value of over £45, UK standard shipping is free. Please note, different rules apply for UK non-standard and non-mainland addresses, please see below.

For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value under £20, UK standard shipping is £1.50.

For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value over £20, UK standard shipping is free.

If you have ordered extra large items, such as canvas rolls, these can incur extra charges. We will be in contact if these affect your order, but if a delivery estimate seems high, try removing large products from your basket.

UK Mainland- 2 to 5 working days

Covers all UK addresses other than those in the Scottish Highlands & Islands, Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man.

UK Non-Standard Delivery

Scottish Highlands & Islands, Isles of Scilly, Isle of Man - 2 to 7 working days

Delivery takes 2 to 5 days as a UK standard plus an extension based on postcodes in the following bands:

Add 1 day:<br/ > Postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3

Add 2 days: <br/ > Postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80

Add 3 days: <br/ > Postcodes: KW16-17

Extra charges may apply, please check at checkout.

Northern Ireland, Channel Islands - 2 to 5 working days

Covers all BT postcodes and Channel Island addresses.

Extra charges may apply, please find your shipping estimate at checkout by entering your details in the Estimate Shipping form.

We will also be in touch if your order requires special handling whilst shipping to discuss the best options for you.

Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.

If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.

For tracking details, please sign in to your Jackson's account.

We track all orders where a tracked delivery service has been selected.

Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.

Additionally, we track all orders with a value over £30 that are shipped to the USA or Canada, and all orders with a value over £50 that are being sent to the rest of the world.

Delivery for international postal orders is handled by UK postal services up until the point it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.

Not all services are trackable. If you require a tracked service please select it during checkout.

If you would rather collect your order, you can select delivery via CollectPlus (a service which allows you to pick up your order from a local shop) or select Click & Collect, to collect from one of our shops (available in London and Gloucester). Collection can be a convenient option if you would rather avoid waiting for deliveries.

We have the best international shipping rates of any UK-based art suppliers because we send out hundreds of orders around the world everyday.

To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.

We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £50. Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.

Spend over £50 to get £5 off shipping costs

Spend over £75 to get £7.50 off shipping costs

Spend over £100 to get £10 off shipping costs

Spend over £200 to get £20 off shipping costs

We cannot send flammable or hazardous liquids, or aerosols by air mail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.

Oversized orders or those requiring extra packaging may incur additional charges.

Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay.

Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.

If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.

Please be aware, if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.

If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: 'I am happy to accept liability for my order being delivered to a PO Box address.'

How will the UK’s departure from the EU on the 31st December affect our customers?

For Customers in the EU

The rules for sending orders from our warehouse in the UK to customers in any of the EU countries will change on 1st January 2021, but because of new regulations being launched by the European Union they will change again on 1st July 2021.

From January to June 2021 your order will not have VAT added at our website checkout (as at present) but will instead be stopped at customs as it enters the EU and VAT will need to be paid at that point.

There will be no import DUTY payable on orders with a value of less than 150 euros, or orders containing any value of goods that contain only products manufactured within the UK or EU. For orders totaling more than 150 euros, containing goods originating from outside the UK/EU, it is possible that DUTY will need to be paid as well as the VAT, although the rates that would apply have still not been fully agreed between the EU and the UK government.

During these six months we will be giving our customers two options for the payment of these taxes if they are due:

1. Jackson’s/DPD will pay any VAT and Duty due on behalf of the customer to enable a seamless process from placing your original order to it being delivered to your doorstep.
2. The customer will settle any amounts due by means of a credit card payment direct to our carriers DPD. When this option is chosen DPD will send a text message with details of how much to pay and how to pay it. (from February)

During the first weeks of the new arrangements, we imagine that there may be delays of an extra day or two in delivery while the shippers and customs staff become used to the new systems and paperwork. We expect this to reduce substantially after a short while.

After 1st July 2021 the system will become much easier again as we will be allowed to register for VAT under a new system. This will enable us to add the VAT to your order at the checkout stage of our website and the packet will pass through customs without further delay or procedures. It will also allow us to make an economy shipping option available again.

This system is already in place for sales to Norway and is working well.

Please Note: we expect our website shipping changes to be implemented at approximately midday on the 29th of December, to give us time to ensure that all orders up to that point are delivered through EU customs before midnight on the 31st of December. All orders past the change will go through customs on or after the 1st of January.

For Customers in the UK

We are working hard to ensure that the impacts of leaving the EU have no noticeable effect on our customers, either in terms of the ease of purchasing, the availability of supplies, or the price of the products.

We already purchase goods from countries around the world and have many years of experience in dealing with customs and border requirements. Products bought from EU suppliers will now be treated in exactly the same way and although there will inevitably be additional costs in processing we hope to be able to absorb, or at least substantially limit, these and not pass them on to our customers.

As with deliveries from the UK to Europe, imports into this country may well be subject to additional delays, especially during the first few weeks when the systems are new to everyone, but we are already building up stocks where we can to tide us over this initial disruption.