Select currency
Select currency
Local Sites – for language and currency
Delivery & Tax
We know how important it is to get to work quickly once inspiration hits. We use various shipping companies and calculate delivery costs based on delivery location, size and weight of the order, because our aim is to give you the best price.
That's why for most UK mainland addresses, Next Weekday Delivery costs £2.50 for orders over £50, and is FREE for orders over £75 - this option is not available for oversized orders.
To find out exact delivery costs and options, please add your desired items to your Basket and then add your delivery address in the Basket page to get a quote.
UK Standard Delivery
Discounted delivery starts on orders with a value of £30 or more. For orders with a value of over £45, UK standard shipping is free. Please note, different rules apply for UK non-standard and non-mainland addresses, please see below.
Shipping for brush-only orders to the UK is free when you spend over £25.
If you have ordered extra large items, such as canvas rolls, these can incur extra charges. We will be in contact if these affect your order, but if a delivery estimate seems high, try removing large products from your basket.
UK Mainland - 3 to 5 working days
Covers all UK addresses other than those in the Scottish Highlands & Islands, Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man.
UK Non-Standard Delivery
Scottish Highlands & Islands, Isles of Scilly, Isle of Man - 3 to 8 working days
Delivery takes 3 to 5 working days as a UK standard plus an extension based on postcodes in the following bands:
Add 1 day:
Postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3
Add 2 days:
Postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80
Add 3 days:
Postcodes: KW16-17
Extra charges may apply, please check at checkout.
Northern Ireland, Channel Islands - 3 to 5 working days
Covers all BT postcodes and Channel Island addresses.
Extra charges may apply, please find your shipping estimate at checkout by entering your details in the Estimate Shipping form.
We will also be in touch if your order requires special handling whilst shipping to discuss the best options for you.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
If you have any queries about shipping please contact Customer Services.
UK Mainland Next Day Delivery
Next Day Delivery costs £7.50 when you spend under £50.
Next Day Delivery costs £2.50 when you spend over £50.
Next Day Delivery is FREE when you spend over £75.
Orders with Next Day Delivery that are placed after 2pm on a working day will not be dispatched until the following working day.
Next Day services are not typically available for 'oversized' orders.
UK Non-Standard, Northern Ireland and Channel Island Next Day Delivery
While Next Day Delivery speeds up delivery time, there will be a time extension based on the postcodes in the following bands:
Add 1 day to Next Day Delivery: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12, IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3
Add 2 days to Next Day Delivery: HS1-9, KW15, PA20-49, PA62-78, PA80
Add 3 days to Next Day Delivery: KW16-17
UK Mainland Weekend Delivery
Order before 2pm Friday and select Saturday or Sunday delivery.
Weekend deliveries cost £10.95 and are sent with DPD. They will provide you with an estimated delivery time by text message.
Our Customer Service department is closed on Sundays, so please get in contact directly with the courier if you have any urgent queries about your delivery on this day.
For tracking details, please sign in to your Jackson's account where you can find your order's tracking link in My Account.
We track all orders where a tracked delivery service has been selected.
Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.
Tracked Delivery
Once your order is dispatched for delivery, you will receive a Dispatch Confirmation email, which includes your order's tracking details. If you've not yet received this email, please check your email's Junk folder.
Within 24 hours from your dispatch confirmation, you should receive a progress update from the courier.
Please note, some international tracking updates may appear to stall. This is most likely because the parcel is working its way through Customs. Please hold tight, the parcel should start moving again after a few days.
Non-Tracked Delivery
Once your order is dispatched for delivery, you will receive a Dispatch Confirmation email, but it will not include tracking details. This email means your order is on its way and should be with you in the approximate delivery estimate given at Checkout. You can check the delivery estimate delivery time in the Order Confirmation or the Dispatch Notification emails.
If you suspect the order is late, please allow for a few extra days before contacting us, as the parcel may have simply encountered a small delay locally.
UK
The current UK VAT rate is 20%. This will be included on all orders delivered to an address in the United Kingdom.
Channel Islands
There are no import duties or Customs fees. Orders are also VAT exempt - to ensure that this is processed correctly, please set your delivery country to Jersey or Guernsey rather than the United Kingdom
European Union
Orders below €150 (euros)
Between 0 and €149.99 (excluding postage) - Yes VAT and No Duty
- VAT is added to your goods total.
Customers should not be required to pay any additional charges to Customs - if they request an additional VAT payment, please contact our your Jackson's account
Orders over €150 (euros)
Over €150, with all goods from the EU and or UK - Yes VAT and Possible Duty*
- VAT is not added to your goods total, but an equivalent amount is added to the shipping costs.
- *Duty: customers may be required to pay additional charges to Customs on goods that originate from outside of the EU or UK.
Turkey
The highest value allowed for personal shipments to Turkey is €150.
United States
Ordering from our UK Warehouse
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:
- The delivery options shown will all be international shipping methods.
- Sales Taxes will be automatically applied as per the rules below:
All other states are exempt from Sales Tax at the Checkout. Please note that orders up to $800 are not subject to US import duty.
Ordering from our US Warehouse
If the products in your Basket are available in our US Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:
- The delivery options shown will all be domestic shipping methods ("US").
- Sales Taxes will be automatically applied as per domestic US rules.
Australia
Ordering from our UK Warehouse
If the products in your Basket are only available in our UK Warehouse, the order will be shipped internationally. If that is the case, in the Checkout:
- The delivery options shown will all be international shipping methods.
- Sales Taxes will be automatically applied as per the rules below:
Orders over AUD $1000 will not include GST, and will be processed by Australian customs and import duty and other fees will be applied.
Ordering from our Australia Warehouse
If the products in your Basket are available in our AU Warehouse, the order will be shipped domestically. If that is the case, in the Checkout:
- The delivery options shown will all be domestic shipping methods ("AUS").
- Sales Taxes will be automatically applied as per domestic Australian rules.
Canada
Orders are exempt from Sales Tax at the Checkout. If the full value of your items is over 20 CAD, the import tax on your order will be 5% payable to Canadian customs.
Norway
Orders are inclusive of a 25% VAT, added to your Basket and there are no additional import duties or customs fees.
Israel
Orders are exempt from Sales Tax at the Checkout, and up to US $75 they are not subject to import charges. However, orders over US $75 are subject to 17% import tax and possibly fees.
Japan
Orders are exempt from Sales Tax at the Checkout, however if the full value of your items is over 10000 JPY, the import tax on a shipment will be 10%.
Rest of World (RoW)
Orders are exempt from Sales Tax at the Checkout. Local authorities and Customs may request Import Fees in lieu of this.
Please check locally for duty-free limits or import duty charges.
If you would rather collect your order, you can select delivery via Collect+ - a service which allows you to pick up your order from a local shop, or select Click & Collect to collect your order from our Dalston, Fulham or Gloucester shop.
For UK orders, you can choose from one of over 7000 Collect+ shops nationwide. Most Collect+ shops are local convenience stores and are open in the evenings, as well as on weekends.
Collect+ offer a next working day or two working day service.
Collect+ is not available for orders over 10kgs or larger than 60 x 50 x 50cm.
Choose Collect+ as a delivery option in your basket, and during checkout you will be given the option to search for your nearest collection point, (opening hours will be listed).
Collect+ will send a text or an email with a barcode when your order is ready for collection. Print this out or take your phone with you to the collection point along with your ID to retrieve it.
We have the best international shipping rates of any UK-based art suppliers because we send out hundreds of orders around the world everyday.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £50. Please remember, large and heavy products cost a lot more to ship than products that are small and light. If a delivery estimate seems high, try removing large or heavy products from your basket for a comparison.
Spend over £50 to get £5 off shipping costs
Spend over £75 to get £7.50 off shipping costs
Spend over £100 to get £10 off shipping costs
Spend over £200 to get £20 off shipping costs
We cannot send flammable or hazardous liquids, or aerosols by air mail. These items can sometimes be sent by road to some European destinations, but this will incur an additional delivery charge.
Oversized orders or those requiring extra packaging may incur additional charges.
Depending on your order destination, the types of products purchased, and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
If you have any queries about shipping please contact Customer Services.
Please be aware, if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.
If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: 'I am happy to accept liability for my order being delivered to a PO Box address.'
How does Brexit affect my order?
For information on how the UK’s departure from the EU affects our customers, please visit our page here.