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Delivery Information
COVID-19 - IMPORTANT
Please check our COVID-19 update page for the latest shipping updates and restrictions. The following shipping information relates to normal trading and it should be noted that the pandemic is causing many changes to options and prices.
Due to current shipping restrictions we are unable to offer free shipping worldwide for brush orders that are £20 or more.
We always aim to give you the best price, because of this we use various shipping companies and calculate postage based on delivery location and size and weight of the order.
We discount shipping rates as much as possible and where we can we will send orders free.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
UK Standard Delivery
For orders with a value of over £39, UK standard shipping is free. (different rules apply for UK non-standard and non-mainland addresses, please see below)
For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value under £20, UK standard shipping is £1.50.
For small orders (weighing under 400g, roughly the weight of a set of 24 coloured pencils) with a value over £20, UK standard shipping is free.
If you have extra large items, such as canvas rolls, these can incur extra charges, we will be in contact if these affect your order but if a delivery estimate seems high, try removing big products from your basket.
UK Mainland- 2 to 5 working days
Covers all UK addresses other than those in the Scottish Highlands & Islands, Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man.
UK Non-Standard Delivery
Scottish Highlands & Islands, Isles of Scilly, Isle of Man - 2 to 7 working days
Delivery takes 2 to 5 days as a UK standard plus an extension based on postcodes in the following bands:
Add 1 day:
Postcodes: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12,IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3
Add 2 days:
Postcodes: HS1-9, KW15, PA20-49, PA62-78, PA80
Add 3 days:
Postcodes: KW16-17
Extra charges may apply, please check at checkout.
Northern Ireland, Channel Islands - 2 to 5 working days
Covers all BT postcodes and Channel Island addresses.
Extra charges may apply, please check at checkout.
We will also be in touch if your order requires special shipping handling to discuss the best options for you.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.
UK Mainland Next Day Delivery
Next Day Delivery costs £12.50 when you spend under £39.
Next Day Delivery costs £7.50 when you spend over £39.
Next Day Delivery costs £2.50 when you spend over £100.
Orders with Next Day Delivery that are placed after 2pm on a working day will not be dispatched until the following working day.
UK Non-Standard, Northern Ireland and Channel Island Next Day Delivery
While Next Day Delivery speeds up delivery time, there will be a time extension based on the postcodes in the following bands:
Add 1 day to Next Day Delivery: AB30-31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, PH10-11, PH13-14, TD15 2, IV1-12, IV15-56, IV63, KA27-28, KW1-3, KW5-14, KW18, PA50-PA61, PA78, PH17-26, PH30-50, TR21-25, ZE1-3
Add 2 days to Next Day Delivery: HS1-9, KW15, PA20-49, PA62-78, PA80
Add 3 days to Next Day Delivery: KW16-17
UK Mainland Weekend Delivery
Order before 2pm Friday and select Saturday or Sunday delivery.
Weekend deliveries are sent with DPD, who will provide customers with an estimated delivery time by text message.
Our customer services department is closed on Sundays, so address any urgent questions about your delivery on the day to the courier.
CollectPlus, where your order gets sent to a local shop, and store collection, available in London and Gloucester, can be a great way to avoid the hassle of waiting in for deliveries or missing parcels.
Jackson's Art Supplies have partnered with CollectPlus so you can avoid the inconvenience of waiting in for deliveries.
For UK orders, you can nominate one of over 7000 CollectPlus shops nationwide as the delivery address.
Most CollectPlus shops are local convenience stores, and are open in the evenings and on weekends, so you can collect your order whenever is suitable for you.
CollectPlus 24+ costs £6.44.
CollectPlus 72+ is FREE when you spend over £39, including orders being sent to Non-Standard areas.
CollectPlus 72+ costs £6.20 when you spend under £39.
CollectPlus is not available for orders over 10 kgs or larger than 60 x 50 x 50cm.
Choose Collect+ as a delivery option in your basket, and during checkout you will be given the option to search for your nearest collection point – opening hours will be listed at this point.
CollectPlus will send you a text or email with a barcode when your parcel is ready for collection – print this out or take your phone with you to the collection point along with ID to get your parcel.
If you place an order with CollectPlus on a non-working day, it will be dispatched the next working day.
Order before 2pm on a Friday for delivery on the next working day, e.g Monday.
Collect your order from our Gloucester or London sales counters.
Orders made before 2pm will take 1-2 days to process. You will receive a confirmation email when they’re ready to collect.
Customers with BA, GL or BS postcodes (for collection from Gloucester) or London postcodes (for our Hackney and Fulham branches) are able to see the store collection option.
If you would like to collect from one of our stores but don’t have a relevant postcode, change your delivery address to the relevant store and you will be able to use the collection option.
We have the best international shipping rates of any UK-based art suppliers because we send out 100s of orders around the world everyday.
To find out exact shipping costs and options, please add your desired items and the delivery address to your basket.
We discount shipping rates as much as possible and where we can, we will send orders for free. We also automatically provide shipping discounts on all orders over £39. Please remember that large and heavy products cost a lot more to ship than small and light, if a delivery estimate seems high, try removing big products from your basket.
Fine Art Brush only orders that have a value of £20 or more, qualify for free shipping worldwide!
Spend over £50 get £5 off shipping costs
Spend over £75 get £7.50 off shipping costs
Spend over £100 get £10 off shipping costs
Spend over £200 get £20 off shipping costs
Flammable or hazardous liquids, or aerosols cannot be sent by air mail. These items often can be sent by road to some European destinations, but this will incur an additional delivery charge.
Oversized orders or those requiring extra packaging may incur additional charges.
Depending on your order destination, the types of products purchased and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay.
Please note all delivery times, unless stated, are based on working days referring to Monday to Friday, excluding bank holidays.
Changes to Tax Charged in Specific Countries. Due to changes in international tax regulations and thresholds we have been required to start adding tax to our sales in a number of countries and states, and to charge new rates in some others. When these taxes have been charged the amount is visible under the ‘Basket Total’ section at checkout. Please note that these rates are set by the country or state and will change only as a result of legislation by the tax jurisdiction in question.
If you have any queries about shipping please contact our Customer Service team at customerservices@jacksonsart.co.uk or by calling +44 (0)207 254 0077.
The best way to get an accurate shipping estimate is to add your desired items and the delivery address to your basket.
Below is an approximate guide to shipping costs for popular locations in Europe.
| Europe (Popular) | Fine art brush only orders over £20 | Upto 1kg order, over £39 | Upto 1kg order over £75 | Upto 1kg order over £100 | Upto 1kg order over £200 |
|---|---|---|---|---|---|
| Belgium, France, Germany, Spain | Free | Free | Free | Free | Free |
| Denmark | Free | £1.40 | Free | Free | Free |
| Italy | Free | £2.70 | £0.05 | Free | Free |
| Norway | Free | £3.42 | £1.27 | Free | Free |
| Sweden | Free | £0.08 | Free | Free | Free |
- Estimated delivery times:
- DPD: 2 to 4 days [un-discounted cost: £11.80 with a parcel up to 30kg (roughly the weight of 50 225ml tubes of Jackson's Titanium White Oil Paint)]
- International Post: 5 to 9 days
- International Tracked Post: 5 to 8 days
- International Parcel: 8 to 16 days
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- DPD: 2 to 4 days [un-discounted cost: £9.24 with a parcel up to 30kg (roughly the weight of 50 225ml tubes of Jackson's Titanium White Oil Paint)]
- International Post: 5 to 9 days
- International Tracked Post: 5 to 8 days
- International Parcel: 6 to 10 days
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- DPD: 2 to 4 days [un-discounted cost: £9.24 with a parcel up to 30kg (roughly the weight of 50 225ml tubes of Jackson's Titanium White Oil Paint)]
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
We give free delivery worldwide for all Fine Art Brush only orders with a value over £20.
The best way to find out accurate shipping costs and options is to add your desired items and the delivery address to your basket.
Flammable or hazardous liquids, or aerosols cannot be sent by air mail.
Some items will not be able to be shipped overseas due to their length, volume or weight, the current length limit for Rest of World is 1 metre.
Oversized orders or those requiring extra packaging may incur additional charges.
The good news is, UK based VAT (20%), has been removed from your order total. However, depending on your order destination, the types of products purchased and the value of your order, you may be liable for local import duties and taxes, which are your responsibility to pay. You should be able to find this local information online. Please note that it is unusual for orders sent by post to pay customs charges.
Below is an approximate guide to shipping costs for popular locations outside of Europe.
| Rest of World (Popular) | 250g | 500g | 1000g | 1500g | 2000g | Fine Art Brush Only Order Over £20 |
|---|---|---|---|---|---|---|
| Australia | £6 | £7 | £13 | £19 | £25 | Free |
| Brazil | £6 | £7 | £13 | £19 | £34 | Free |
| Canada | £5 | £7 | £12 | £18 | £23 | Free |
| China | £6 | £7 | £13 | £19 | £25 | Free |
| Hong Kong | £6 | £7 | £13 | £19 | £25 | Free |
| India | £6 | £7 | £13 | £19 | £25 | Free |
| New Zealand | £6 | £7 | £13 | £19 | £25 | Free |
| Russia | £4 | £4.50 | £7 | £10 | £12 | Free |
| USA | £5 | £7 | £12 | £16 | £18 | Free |
- Estimated delivery times:
- Royal Mail World: 7 to 14 days
- International Tracked Post: 7 to 14 days
- International Parcel: 12 to 18 days
- DHL: 3 to 5 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- International Post: 7 to 15 days
- International Tracked Post: 6 to 14 days
- International Parcel: 8 to 12 days
- DHL: 2 to 4 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
- Estimated delivery times:
- Royal Mail World: 5 to 7 days
- International Post: 9 to 15 days
- International Tracked Post: 8 to 14 days
- International Parcel: 8 to 12 days
- Boxberry: 8 to 14 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
Boxberry is available for convenient low cost delivery to Russia.
Orders are dispatched every Thursday, so order on Monday or Tuesday for the fastest delivery.
For further information on their shipping visit the Boxberry website.
- Estimated delivery times:
- International Post: 4 to 9 days
- International Tracked Post: 4 to 9 days
- International Parcel: 4 to 9 days
- DHL: 1 to 3 days
Shipping costs are dependent on the weight and metric of your order but we automatically apply discounts on shipping so you get the best deal.
For tracking details, please log in to your Jackson's account.
We track all orders where a tracked delivery service has been selected.
Additionally, we track all orders with a value over £30 being sent to the USA or Canada and all orders with a value over £50 that are being sent to the rest of the world.
Delivery for international postal orders is handled by UK postal services up until the point it arrives at the destination country. It is then usually taken over by local postal services. If your parcel qualifies for a tracking number, the number you receive will enable you to track your order both while it is in the UK and once it is received by local postal services in the destination country.
Not all services are trackable. If you require a tracked service please select it during checkout.
Please be aware if you choose a PO Box as a delivery address for an order, we cannot be held liable if that order goes missing or arrives damaged.
If you do decide to choose a PO Box as a delivery address for an order, please include a note in the comments box stating that: ‘I am happy to accept liability for my order being delivered to a PO Box address.’